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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tempe, AZ Tempe, Arizona |
About this job
Job Description:
-Agents take inbound calls from current consumers and troubleshoot issues pertaining to their account which could include digital home phone, internet, and/or cable
-40%-50% of calls end in dispatch, need to make sure the customer has a good experience and the call is not transactional
-Providing technical support for current consumer accounts and retain unsatisfied consumers by seeking a solution
-Ability to meet and exceed daily/weekly quotas on a consistent basis and maintain the highest level of customer care service
-Soft sell at the end of every call. “Is there anything else I can help you with today?â€
-Proficient in multi-tasking and navigating within multiple PC screens/applications
-From 30-40 calls/day, depending on volume (average 30 calls/day)
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
-Agents take inbound calls from current consumers and troubleshoot issues pertaining to their account which could include digital home phone, internet, and/or cable
-40%-50% of calls end in dispatch, need to make sure the customer has a good experience and the call is not transactional
-Providing technical support for current consumer accounts and retain unsatisfied consumers by seeking a solution
-Ability to meet and exceed daily/weekly quotas on a consistent basis and maintain the highest level of customer care service
-Soft sell at the end of every call. “Is there anything else I can help you with today?â€
-Proficient in multi-tasking and navigating within multiple PC screens/applications
-From 30-40 calls/day, depending on volume (average 30 calls/day)
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
CUSTOMER SERVICE, CALL CENTER, TECHNICAL SUPPORT