The job below is no longer available.
You might also like
in Green Bay, WI
$46est. per hour HSHS St. Vincent Hospital • 7d agoUrgently hiring 8.4 mi Use left and right arrow keys to navigate- $46
est. per hour HSHS St. Vincent Hospital • 7d agoUrgently hiring 8.4 mi Use left and right arrow keys to navigate - $15
est. per hour Delaware North • 1h agoUrgently hiring 6.8 mi Use left and right arrow keys to navigate - $15
est. per hour Delaware North • 1h agoUrgently hiring 6.8 mi Use left and right arrow keys to navigate - $17.00 - $18.00
Verified per hour FedEx Ground • 9d agoUrgently hiring 4.4 mi Use left and right arrow keys to navigate
Customer Care Professionals - Green Bay, WI
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Green Bay, WI Green Bay, Wisconsin |
About this job
Why work weekends
when you can work wonders instead?
Sometimes taking a
job that requires weekends is a great way to get started in a new career. But it
can get old. And take it from us, it's also unnecessary. With UnitedHealth
Group, you can move to a traditional work week and totally transform your
career at the same time.
Here, you're not
just working. You're making great things happen for the people who rely on us
for health care across the United States. You're part of an elite, Fortune 17
team that's equipped with the best tools and resources, the most thorough
training and learning opportunities and a mission that can inspire you every
day.
Our Customer Care
Professionals work hard to build trusted relationships with members across
their health care lifecycle. This includes assisting in plan selection and
enrollment, educating members about management of their health and well-being,
helping members to maximize health plan benefits and personal health care
dollars and owning customer service inquiries through to resolution.
Responsibilities:
- Assist members with selecting the best benefit plan options
available to them through the enrollment process, including enrollment in
specialized care programs - Resolve member service inquiries related to:
- Medical benefits, eligibility and claims
- Financial spending accounts
- Pharmacy benefits, eligibility and claims
- Correspondence requests
- Educate members about the fundamentals of consumer-driven
health care including: - Managing health and well being
- Maximizing the value of their health plan benefits
- Choosing a quality care provider
- Premium provider education and steerage
- Own problem through to resolution on behalf of the member in
real time or through comprehensive and timely follow-up with the member - Intervene with care providers on behalf of the member
- Research complex issues across multiple databases and work with
support resources to resolve member issues - Assist members with provider appointment scheduling
- Connect members with internal specialists for assistance when
needed - Partner with others to resolve escalated issues
- Provide education and status on previously submitted
pre-authorizations or pre-determination requests.
Requirements
Qualifications:
- Minimum 1 year Customer Service experience
- An education level of at least a high school diploma or GED OR
10 years of equivalent working experience - Healthcare experience preferred
- Expert need identification, intake and listening skills
- Strong verbal and written communication skills
- Strong time management skills
- Strong problem solving approach to quickly assess current state
and formulate recommendations - Quickly identify requested information and anticipate future
needs - Ability to translate jargon and complex processes into simple,
step-by-step instructions members can understand and act upon - Ability to overcome objections and persuade members to take
action / change behavior - Flexibility to customize approach to meet all types of member
communication styles and personalities - Excellent conflict management skills including:
- Professionally and adeptly resolve issues while under
stress - Diffuse conflict and member distress
- Demonstrate personal resilience
- Strong attention to detail
- Associate degree or higher preferred
- Successful completion of United Health Care Operations CCP new
hire training and demonstrated proficiency required - Quality focused
Physical
Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of
hands/fingers across keyboard or mouse, handling other objects, long periods
working at a computer - Service center environment with moderate noise level due to
Representatives talking, computers, printers, and floor activity
UnitedHealth Group is working to create the health care system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. Join with us and start doing your life's best work. SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions
Your Privacy Choices