Service / Assistant Manager

The Service Manager is responsible for leading the Front of the House team to provide guests with a genuine Tupelo Honey Cafe experience that meets operational guidelines and ensures future profitability of store. Provides Front of the House oversight during all shifts -Manages and schedules entire bar staff and is responsible for maintaining exceptional guest greeting and overall experience. -Manages reviews, evaluation and development process for entire bar staff. -Ensures that all guests feel welcome and are given responsive, friendly and courteous service at all times. -Ensures that service standards are met and service staff is actively engaged in exceeding guest expectations. -Understands completely all policies, procedures, standards, specifications, guidelines and training programs for FOH. -Upholds food quality standards, portions, cooking procedures and presentation and bring any inconsistencies to the attention of the CDC. -Achieves company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness by creating a positive and productive work environment. -Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Ensure all end of day cash outs are correctly completed and documented. -Directs daily shifts as MOD on duty of service floor. -Makes sure all side work is completed properly, logs filled out and service properly concluded. -Handles guest complaints during service and as needed outside of service. -Conducts daily line-up. -Ensure employee clock-ins and outs are consistent with hours scheduled and worked. Requirements -3 years management experience in front of house environment -Experience in high-volume restaurant setting -Strong analytical and mathmatical skills -Excellent written & verbal communication -Associates Degree in Business or Hospitality related industry Physical Requirements: -Ability to reach, bend and stoop -Ability to lift 50 pounds -Ability to work up to 50 hours per week -Ability to move and process information quickly