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Hours Part-time
Location Buffalo, NY
Buffalo, New York

About this job

Overview:



The Selling Specialist will drive sales and develop business through personalized customer service and client development, achieving personal selling goals, anddeveloping and maintaining strong vendor relationships.


This Macy's location utilizes an innovative way of planning work schedules, allowing an associate to participate more in managing availability and setting preferences for work times. This enables our associates to address their need for flexibility in meeting both personal and work obligations. Details on My Schedule Plus are available during the interview process.

Key Accountabilities:
  • Meeting and making a connection with customers, asking questions and listening toshoppers' needs, then giving options and advice on meeting those needs
  • Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase
  • Build relationships with customers to ensurefuture business opportunities by following up on special orders, locating desired merchandise, following up on previous selling or service needs
  • Exceptional knowledgeoffeatures and benefits for vendor product line, as well as all merchandise in assigned area
  • AchieveSpecialist program-specific service standards and selling goals
  • Share vendor product knowledge to include new products and selling tips with other team members with the goal of enhancing business driving opportunities and achievement of sales plan
  • Step into whatever role is needed for the benefit of the team to ensure that the needs of the customer are being met
  • Partner with Merchandise Processing Team and Vendor Coordinator to ensure execution of specialty line concepts and standards
  • Appropriate use and maintenance of clientele files, includingfollow up telephone calls to customers to check on their satisfaction with regard to purchases or to initiate an offer of future services
  • Following up on special orders, locating desired merchandise, following up on alterations

Skills Summary:
  • Enjoy connecting with customers anddemonstratingan enthusiastic and positive attitude
  • Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
  • Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases
  • Ability to meet or exceed sales, customer service and loyalty program standards
  • Ability to communicate effectively with customers, peers and management
  • Ability to handle physical requirements to accomplish daily responsibilities
  • Ability to work a flexible schedule, including morning,evening and weekend availability
  • Adhere to Loss Prevention control and compliance procedures

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.