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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location 1135 E. Shelby Drive
Memphis, Tennessee

About this job

The Customer (Guest) Sales Advisor is responsible for creating a Wow! guest experience. From the time the vehicle drives on the property, to when the keys are safely handed back, this position is responsible for making tailored service recommendations, ensuring quality product installation and work performed by service technicians and communicating to the guest any special circumstances that impact the overall satisfaction. This role is also a critical link to building sales and gross profit within the store location by using proven methods that exceed the guest’s and Jiffy Lube business needs and that realize out Heartland/Jiffy Lube’s vision and strategy for guest care.

Key Responsibilities:

  • Provides excellent, friendly “Guest First” care for all automotive services available
  • Offers a positive consultative approach during the check-in process
  • Accurately captures the guest’s product needs and provides updates through the entire process to create a Wow! experience
  • Responsible for understanding the range of products and services available and offers the guest options tailored specifically to meet their preventative automotive needs
  • To maintain or exceed sales mix target while simultaneously achieving high guest satisfaction by building relationships and trust
  • Provides sales and guest service leadership during store meetings and team huddles
  • Gives impartial advice to ensure guests are aware of manufacturer-recommended service needs are met
  • Deliver quality service at all times
  • Carry out other duties and projects necessary for the position

Position Requirements:

  • Professional experience in the automotive services business
  • Experience in retail, restaurant or hospitality industry where providing exceptional customer service and interacting well with others is the expectation
  • Required to be a professional individual and uphold a clean appearance at all times
  • Enjoys and is energized by a fast paced, high performance retail environment
  • Can analyze, comprehend and recommend financial objectives that help increase sales and service results
  • Has a “Guest First” mindset and is especially interested in solving difficult service experiences
  • Subject matter expert in such areas as vehicle safety rules, operations manuals and maintenance instructions necessary
  • Must have a valid driver’s license
  • Must pass a pre-employment drug and criminal history background check
  • Equal opportunity and veteran friendly employer!

Requirements

  

Job Benefits