Operations Manager

The Operations Manager is responsible for ensuring optimal team performance and capability by ensuring training (CBT’s/ DTOG’s) are up-to-date, technical competency is attained to properly support a GUEST FIRST experience! Provides day-to-day leadership, coaching, development to support a Wow! guest experience. The Operations Manager is third in charge, in the absence of the General Manager and Service Manager. It is a great opportunity to be a key player in the store’s success. Working closely with the General Manager and Service Manager, the Operations Manager helps to build and maintain an engaged workforce that delivers increased guest count and increased sales through guest satisfaction.

Key Responsibilities:

• Working with the General Manager to ensure to increase revenue and guest counts by demonstrating and creating an excellent customer service experience.
• Set the example as a leader and build team engagement by focusing on the development of teammates, providing on-going guidance, coaching and direction
• Enforces standards, executes objectives and holds team accountable for performance
• Understands how the business works, is an expert on products and services and how it has a direct impact on the P&L statement to improve results for the store
• Must have the ability to explain technical diagnoses and needed repairs to non-mechanical individuals which may include another teammate or guest
• Must be ready to continuously learn and teach new technical information and techniques in order to stay abreast with rapidly changing automotive technology
• Leads team huddles and store meetings that set direction for achieving business goals
• Ensure that teammates are meeting requirements with records to safety, productivity, training, quality and customer service
• Ensures that facilities and work areas are safe, clean and fully operational
• Takes initiative and works with the General Manager to improve sales, daily profit performance, & controllable expenses
• Using a “Guest First” mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Jiffy Lube
• Assist customers with their questions and needs, either in person or via telephone
• Deliver quality service at all times
• Carry out other duties and projects necessary for the position

Position Requirements:

• Automotive experience required with previous experience leading a team
• Must have exceptional oral and written communication skills to communicate across varied levels
• Is a proven leader that possess the ability to inspire and motivate diverse groups of people
• Has sound business sense and a comprehensive understanding of the retail industry
• Can analyze, comprehend and recommend financial objectives that help increase sales and service results
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times
• Enjoys and is energized by a fast paced, flexible, high performance retail environment
• Has a “Guest First” mindset
• Must have a valid driver’s license
• Must pass a pre-employment drug and criminal history background check
• Equal opportunity and veteran friendly employer!
• Must be certified in all modules for the Operations Manager