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About this job

We have an immediate opening for a Bell Attendant .

Must be able to work various shifts per week.

  • Be authorized to work in the United States.

Requirements

General Purpose

  • Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.
  • Acquaint each guest with room and its features.

Job Requirements

  • Greet customers immediately with a friendly and sincere welcome.
  • Remain calm and attentive, especially during heavy hotel activity and emergencies. *Retrieves guest items from cars, busses, vans and carts.
  • Loads luggage and packages onto a bell cart to transport items throughout hotel to/from designated rooms.
  • Navigate bell cart through public areas, guest room corridors and to elevators. *Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
  • Escorts guests to accommodations, visually inspects room, telephone and notes deficiencies such as towels to housekeeping immediately.
  • Points out room features and directory for guest reference.
  • Read and match luggage tags, write claim tickets and detach portion to give to guest. *Organize and store luggage as necessary in a designated area.
  • Listen and respond to guest inquiries using a positive, clear speaking voice.
  • Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function room, car rentals, air line shuttle services, etc.
  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Ability to effectively supervise people.
  • Ability to effectively communicate verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

Education: High School graduate or equivalent preferred.

Requirement: Valid Drivers License required.