Restaurant Host/Hostess - Part-time

We have an immediate opening for a Restaurant Host/Hostess.

Must be able to work various shifts per week.

GENERAL PURPOSE

Greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

JOB REQUIREMENTS

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Answer and record all phone calls within three rings in a professional manner.
• Maintain proper set-up of dining room. Assign stations to service staff.
• Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
• Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.

OTHER RESPONSIBILITIES

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations. Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.