Multi-Unit Manager - Full-time

Job Summary 

The Multi-Unit Manager is responsible for leading the overall operations of 5-8 Dunkin’ Donuts and/or Dunkin’ Donuts/Baskin-Robbins combo restaurants, including recruiting, training, manage¬ment and budget compliance. Ensures maximum restaurant profitability through excellent guest service, high quality food and beverage, crew development, food safety and restaurant cleanliness. Builds a strong team through hiring, training, and developing Restaurant Managers, providing clear, consistent coaching while recognizing individual and team contributions. 

Principal Accountabilities and Key Activities 

• Establish clear sales goals with each Restaurant Manager and for the district. Create and execute effective action plans and conduct follow up that drives accountability and results.
• Coach Restaurant Managers to effectively manage labor costs, loss prevention, food costs, inventory systems, and cash.
• Ensure effective execution of all marketing initiatives and product launches.
• Communicate results, recognize top performance, share best practices, and encourage a collaborative environment in which all restaurant teams can learn from each other and achieve results.
• Ensure the safety and security of the restaurant teams and guests through a focus on preventative maintenance, systems, and cleanliness.
• Ensure compliance with applicable laws within district, including Federal and State labor laws.
• Lead by example and promote an environment in which the urgency to satisfy each and every guest is standard. Coach and develop teams to exceed guest expectations, as measured on guest satisfaction surveys.
• Review guest feedback and engage the team in developing action plans to improve the guest experience.
• Monitor each restaurant team to ensure appropriate training tools are used to foster consistent knowledge with new and existing Crew Members.
• Support participation of Restaurant Managers in training and development to foster continuous improvement in operational excellence.
• Lead by example to promote a respectful and positive environment that helps foster mutual trust.
• Provide ongoing feedback to Restaurant Managers and teams through frequent communication. Recognize achievements and resolve concerns in a timely manner.
• Develop high performing leadership teams through rigorous selection, training, performance management, and ongoing professional development.
• Coach Restaurant Managers on hiring, training, and developing the best people and to plan staffing levels to drive results that meet guest and business needs.
• Hold self and team accountable for responsibilities, policies and procedures, and coaching for improved results.
• Manage personal business expenses and monitor all direct reports expenses.

Key Competencies

Guest Focus

• Dedicates work to meeting guest expectations and requirements 

Passion for Results

• Pushes self and others for results; allocates time and resources to critical tasks rather than to non-essential tasks

Problem Solving and Decision Making

• Makes good decisions based on analysis, experience, and judgment 

Building Effective Teams

• Creates strong morale and engagement within the team

Conflict Management

• Reads situations quickly and deals with conflict in a timely manner

Developing Direct Reports and Others

• Works deliberately at developing internal talent up, down, and sideways

Interpersonal Relationships & Influence

• Builds appropriate rapport inside and outside the organization; encourages collaboration across the organization

Minimum Qualifications

• A.A. in related field or equivalent in education and experience
• PC proficiency
• Proficiency with MS Office Suite
• Strong command of language and general communication skills
• Strong supervisory and organizational skills
• Demonstrated strong leadership skills, in conjunction with commitment to operational and training systems, and company concept philosophies and people practices
• Demonstrated ability to interact easily with diverse groups
• At least 3–5 years industry experience with multi-unit supervisory experience preferred
• Local store marketing experience desirable