Bell Attendant - Part-time

We have an immediate opening for a Bell Attendant .

Must be able to work various shifts per week.

GENERAL PURPOSE
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Maintains written log recording these requests and deliveries.
• Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES

• Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Knowledge:

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businessess and the surrounding community in general.

Skills:

• Must have vision ability see objects and people at a distance.
• Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
• Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.

Abilities:

• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.

Education/Formal Training: High School diploma or equivalent

Experience: None

Materials/Equipment Used: Two- and four-wheeled luggage carts, standard office equipment.

Environment: Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

Employees are held accountable for all duties of this job.-