Customer Account Service Manager - Full-time

Are you looking for a career with a company that is GROWING and REWARDS highly competitive, sports-minded individuals for their results? At Aaron’s, you will find a highly competitive and rewarding work environment with unlimited growth potential as long as you have a “Can Do” attitude and strong work ethic!

If you think you have what it takes to compete, and WIN, in this highly competitive retail environment, join our “WINNING TEAM” by applying TODAY!

Customer Account Service Manager

Description

We are looking for Highly Competitive, Sports Minded individuals to join our Winning Team!!!

You will find a highly competitive and rewarding work environment with unlimited growth potential!!!

If you think you have what it takes to compete in this environment join our Customer Accounts Program Today!!!

Basic Function

Manages the Customer Accounts Department, which is responsible for the renewal payment process.

Responsible for achieving company standards on non-renewal closing percentages.

Reporting

Reports directly to the General Manager

Supervises

Manager Trainee

Primary Responsibilities

• The Acquisition and Maintenance of Customers
• Monitor and recommend payment frequency changes to the General Manager
• Immediate contact of all customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Document all customer promises and update customer information in the store computer system
• Monitor the accuracy of customer classifications according to customer payment history and habits
• Payment frequency changes to General Manager based on customer payment history
• Maintain updated accurate customer information
• Clean and certify merchandise in the Certification Zone for all items personally returned
• Complete and maintain weekly truck maintenance sheet and route sheets daily
• Supervise, develop and schedule the activities of Accounts Advisers
• Recommend the use of extensions and rebuilds to the General Manager for endorsement
• Confirm customer identification, collect money and obtain customers' signature on lease agreements CAM is second up on this process
• First up to help set and achieve renewal goals
• Update goal board daily
• Facilitate non-renewal returns authorized by GM
• Review and close lease agreements with customers as 2nd up
• Other tasks as assigned by management

Qualifications

Position requires

• Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds
• All skills necessary to effectively perform all functions in the store
• Good communication and interpersonal relationship skills
• Strong telephone etiquette and skills
• Good organizational skills
• Professional appearance
• Good driving skills

Pre-employment

Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.