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in Wood River, IL

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Hours Full-time, Part-time
Location 610 Wesley Drive
Wood River, Illinois

About this job

The Service Manager is responsible for delivering a GUEST FIRST experience, therefore delivering successful sales by becoming a “Trusted Advisor”. The Service Manager is 2nd in charge to the General Manager in their absence. Additionally, the Service Manager is in charge of all aspects relating to delivering a great guest experience. It is a great opportunity to be a key player in the store’s success. Working closely with the General Manager, the Service Manager is responsible for driving store sales growth, managing employees to ensure that they provide “Guest First” care to all customers, and achieve operational success.

Key Responsibilities:

  • Working with the General Manager to ensure an increase in revenue and guest counts by demonstrating and creating an excellent customer service experience.
  • Set the example as a leader and build team engagement by focusing on the development of teammates, providing on-going guidance, coaching and direction
  • Understands the necessary details for how each function of the business works together and can make or break the guest experience
  • Know how to build business during the day at the store and in the surrounding area and communities served
  • Manages inventory and product ordering that meets business needs
  • Responsible for scheduling that accurately reflects the business needs and variations
  • Takes initiative and works with the General Manager to improve sales, daily profit performance, & controllable expenses
  • Using a “Guest First” mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Jiffy Lube
  • Leads team huddles and store meetings that set direction for achieving business goals
  • Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
  • Assist customers with their questions and needs, either in person or via telephone
  • Deliver quality service at all times
  • Carry out other duties and projects necessary for the position
  • Handles all customer complaints, unless off, then performs follow up
  • Develops all future and current CSA teammates

Position Requirements:

  • One to three years of retail management experience; Professional automotive experience is a plus
  • Must have exceptional oral and written communication skills to communicate across varied levels
  • Is a proven leader that possess the ability to inspire and motivate diverse groups of people
  • Has sound business sense and a comprehensive understanding of the retail industry
  • Can analyze, comprehend and recommend financial objectives that help increase sales and service results
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times
  • Enjoys and is energized by a fast paced, flexible, high performance retail environment
  • Has a “Guest First” mindset and has demonstrated ability to deliver great guest service
  • Must have a valid driver’s license
  • Must pass a pre-employment drug and criminal history background check
  • Equal opportunity and veteran friendly employer
  • Must be certified in all modules for Service Manager

Requirements