Assistant Manager

Primary Purpose of Job

The Assistant Manager is responsible for driving successful sales and creating a Wow! guest experience . It is a great opportunity to be a key player in store success. Working closely with the Store Manager, the Assistant Manager is responsible for driving store sales growth, managing employees to ensure that they provide “Guest First” care to all customers, and achieve operational success.

Job Specification 

Key Responsibilities: 

• Working with the Store Manager to ensure to increase revenue and guest counts by providing excellent customer service and creating a Wow! customer experience
• Set the example as a leader and build team engagement by focusing on the development of teammates, providing on-going guidance, coaching and direction
• Assist the Store Manager with budgeting, sales forecasts, P/L performance, etc. as well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc.
• Assist the Store Manager to build and maintain an engaged workforce that reflects customer volume and business needs
• Takes initiative and works with the Store Manager to improve sales, daily profit performance, & controllable expenses
• Using a “Guest First” mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Jiffy Lube
• Leads team huddles and store meetings that set direction for achieving business goals
• Manages inventory and product ordering that meets business needs
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
• Assist customers with their questions and needs, either in person or via telephone
• Deliver quality service at all times
• Carry out other duties and projects necessary for the position

Position Requirements:

• One to three years of retail management experience; Professional automotive experience is a plus
• Must have exceptional oral and written communication skills to communicate across varied levels
• Is a proven leader that possess the ability to inspire and motivate diverse groups of people
• Has sound business sense and a comprehensive understanding of the retail industry
• Can analyze, comprehend and recommend financial objectives that help increase sales and service results
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times
• Enjoys and is energized by a fast paced, flexible, high performance retail environment
• Has a “Guest First” mindset
• Must have a valid driver’s license
• Must pass a pre-employment drug and criminal history background check
• Equal opportunity and veteran friendly employer!

Core Behaviors:

• “Guest First” mentality Applies Business Discipline
• Demonstrates Business Acumen
• Builds Effective Relationships
• Pursues Learning & Growth
• Communicates Effectively

Core Behaviors:

“Guest First” mentality – The AM has a sense of urgency in insuring that Guest First practices are followed in order to ensure the guest will return based on the experience provided. Which allows the location to increase revenue over an extended length of time.

Applies Business Discipline – The AM delivers results by maximizing organizational effectiveness and sustainability. Ensures that teammates have the support and tools they need and that the workforce as a whole has the capacity and diversity to meet current and longer-term organizational objectives set forth by the District Manager and/or Store Manager. He/She align people, work, and systems with the business strategy to harmonize how they work and what they do. In collaboration with the Store Manager the AM conscientiously assigns performance goals, offers year-round performance feedback, and conducts timely performance discussions and reviews.

Demonstrates Business Acumen – The AM understands that this is indeed a retail business and that their management will reflect on the stores P&L. On a daily basis the AM will access and review standard budget reports for their respective location; and reallocate resources if necessary to maximize profit and minimize loss.

Builds Effective Relationships – The AM knows how to engage teammates and partners with his/her Store Manager and District Manager in developing goals, executing plans, and delivering results. He/she will build momentum to get things done by communicating clearly and consistently, investing time and energy to engage every teammate in the store. He/she will use negotiation skills and adaptability to encourage recognition of joint concerns, collaboration, and to influence the success of outcomes. He/she will follow and lead across boundaries to engage broad-based stakeholders, partners, and customers in a shared agenda and strategy.

Pursues Learning & Growth – The AM has a continuous improvement learning mentality. They start with Heartland/Jiffy Lube training initiatives and build on experience and share best practices with others that help improve both the guest experience and grow the business. This person knows personal strengths, opportunities and limits and gains insight to develop from previous experiences.

Communicates Effectively – The AM builds trust with guests and teams by understanding how to adapt communication style in various situations. Ultimately ensuring that teammates will develop the skill set to make well-informed decisions that are sensitive to the various needs of multiple stakeholders and partners, and reflect the strategic direction set forth by Heartland/Jiffy Lube.