Hotel Door Attendant - Downtown Austin

JOB SUMMARY

The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations.

DUTIES AND RESPONSIBILITIES

Guest Service

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

Acknowledges and greets guests within five feet with a professional and friendly demeanor

Us es guest last names during interactions

Us es salutation of the day and welcomes guests to the location

Practices proper Towne Park phone etiquette

Posts up in designated areas when not completing tasks

Assists guests with room changes when needed

Assists with the delivery and pick up of items to guest rooms

Opens all vehicle and hotel doors for guests

Assists guests with directions, taxis, reservations and other inquiries

Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area

Continually monitors and maintains cleanliness and order of guest services area

Delivers messages, items and/or guest amenities as requested

Systems and Standards

Completes all tasks in a timely manner as instructed by the Account Manager

Treats guests and associates with courtesy, respect and dignity

Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform

Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns

Consistently completes location on all key tags after parking vehicle

Safety and Risk Management

Follows site-specific safety and security procedures

Practices preventative safety procedures as set forth by Towne Park

Immediately reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager

Us es only equipment trained to use and operates all equipment in a safe manner

Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt for all cars taken into the valet system

Protects guest confidentiality in accordance with HIPPA requirements

KNOWLEDGE, SKILLS AND ABILITIES

Must be able to read and write standard English language

Must be able to read and comprehend simple instructions, short correspondence and memos

Must be able to write simple correspondence

Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed

Maintains accuracy and composure while under pressure

QUALIFICATIONS

High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience

For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

If providing valet parking or shuttle services, may be subject to additional requirements