Full Time - Area Supervisor - Full-time / Part-time

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.

Job Description
Executes Workload and distributes tasks to support the Customer experience

• Serves as E3 to ensure a positive and compelling Customer experience
• Observes Associate performance and provides feedback in partnership with ASM/SM
• Assigns tasks and guides workflow in the areas of the 5 Basics

Supports store Customer Service Operations

• Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, supplies, over/short research)
• Maintains cleanliness and organization of the registers and service desk areas
• May be required to execute opening/closing/Overnight store procedures as E3
• Authorizes voids and other transactions as needed

Demonstrates Kohl’s Customer Service approach

• Delivers the highest level of Customer Service supporting Kohl’s Yes We Can culture through effective problem solving
• Advocates and executes all company Customer Service programs (i.e. Kohl’s Service Promise, GREAT, 2 in Line, Smile and Say Hi)
• Supervises and assists in accurate and efficient processing of Customers’ requests and transactions

Trains Associates to maximize performance

• Provides timely feedback on Customer Service delivery
• Facilitates Orientation and Customer Service training

Key Partners/Stakeholders

• Operations and Sales Area Supervisors
• Store Executive Team/DM
• Supervisors/Specialists/Associates

Skills

• Execute Workload
• Customer Service
• Training
• Operational Support

Required

• Effective verbal and written communication skills
• Basic math and reading skills, legible handwriting and attention to detail
• Basic computer skills
• Ability to work as part of a team and interact effectively with others

Preferred

• Prior experience in sales, customer service or other work with the public
• Prior experience working with a team

Special Requirements

• Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
• Ability to lift 50 pounds on an occasional frequent basis Greater than 50 pounds = 1 Associate per 50 pounds