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Customer Solutions Specialist - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1309 Technology Parkway Cedar Falls, Iowa |
About this job
CBE Companies is looking to fill Customer Solutions Specialist positions for our NEW Waterloo, IA office.
As a Customer Solutions Specialist, you will be responsible for 1st party customer account resolution by using effective negotiating and relationship building skills to partner with the customer and help problem solve. You will be representing our client on the phone to the consumer. Therefore, our customer solution efforts focus on protecting the clients brand reputation thru creating a positive customer experience.
To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!
The requirements for this position are:
*High School Diploma or GED
*Proficiency in computer and typing skills
*Must be able to retain training concepts through a 3-4 week training program and apply all concepts when starting on the production floor
*Intermediate math capabilities to analyze, adjust, and communicate to the customer billing information and different payment options
*Ability to communicate in a clear and effective manner with the customer
*Effectively adapt to customer situations, including listening skills, ability to empathize, and provide alternative solutions to help resolve the customers issue
*Problem solving skills to identify root cause to accurately recommend solutions
*Effective negotiation and ability to overcome customer objections
*Achieve the schedule adherence and compliance expectations
*Meet productivity and call quality standards as set by the business
*Accurately follow VAIG (Verifying All Information Good) and Bad Phone Process
Email our recruiting team at hr@cbecompanies.com if you have any questions about this position.
EOE AA M/F/Vet/Disability. Background checks & Drug Testing Required.
As a Customer Solutions Specialist, you will be responsible for 1st party customer account resolution by using effective negotiating and relationship building skills to partner with the customer and help problem solve. You will be representing our client on the phone to the consumer. Therefore, our customer solution efforts focus on protecting the clients brand reputation thru creating a positive customer experience.
To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!
The requirements for this position are:
*High School Diploma or GED
*Proficiency in computer and typing skills
*Must be able to retain training concepts through a 3-4 week training program and apply all concepts when starting on the production floor
*Intermediate math capabilities to analyze, adjust, and communicate to the customer billing information and different payment options
*Ability to communicate in a clear and effective manner with the customer
*Effectively adapt to customer situations, including listening skills, ability to empathize, and provide alternative solutions to help resolve the customers issue
*Problem solving skills to identify root cause to accurately recommend solutions
*Effective negotiation and ability to overcome customer objections
*Achieve the schedule adherence and compliance expectations
*Meet productivity and call quality standards as set by the business
*Accurately follow VAIG (Verifying All Information Good) and Bad Phone Process
Email our recruiting team at hr@cbecompanies.com if you have any questions about this position.
EOE AA M/F/Vet/Disability. Background checks & Drug Testing Required.