EAP Counselor - Telecommuter - San Antonio, TX - Full-time / Part-time

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

*Telecommuting Role - Seeking candidates in the San Antonio, TX area

in order to attend training and meetings in our local office.

New hires will be required to work in the office until they are 

cleared to work from home.*

*Shift will start anytime between 4:00am and 10:30am. Role

includes working every other weekend. Scheduled hours will vary

from week to week.*

RESPONSIBILITIES:

• Work in an EAP call center environment, using clinical proficiency to manage a variety of calls, including high risk issues.


• Assess clients for high-risk issues; assist with safety planning and access to appropriate level of care through consultation with licensed staff.


• Provide health and well-being, solution focused consultations.


• Triage and refer clients as needed to appropriate resources such as EAP and Behavioral Health providers, vendors or community based resources.


• Responsible for documenting all client contacts and maintaining appropriate clinical records, consulting as needed with supervisors and peers, and interacting with various departments and customer based entities.


• Quote and explain benefit coverage to members and providers. Follows appropriate benefit procedures.


• Participate in staff meetings, case consultations, and training opportunities


• Back-up Point of Contact/Acting Team Lead as assigned (BL/PDX/SA only)- generally only if no licensed staff available
  

QUALIFICATIONS:

• Master's Degree in Psychology, Social Work, Counseling or Marriage & Family Counseling


• A minimum of 3 years' post Master's experience in an EAP related field or 5 years post Master's experience in a clinical setting.


• 
  
  Demonstrate the ability to build rapport, assess and address risk, and develop goals with members in a telephonic setting.


• Availability to work between the hours of 4:00am - 10:30am, including weekends.


• Ability to use a PC in a Windows environment, including MS Word and Excel.

DESIRED ASSETS:

•  Behavioral Health License in the State of Texas (LPC, LCSW, LMFT)


• Certified Employee Assistance Professional (CEAP)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Keywords: LCSW, LMFT, LPC, Mental Health, Behavioral Health, Social Work, Counseling, Employee Assistance, EAP