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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Tampa, FL
Tampa, Florida

About this job

MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on a nationwide 4G network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NYSE: 'TMUS'), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers.

Supports the authorized dealers and retail stores in resolving customer service issues. Assists in continued training for retail store personnel. * Conduct dealers/agents channel support in real time
  • Respond to customer issues escalated to Regional level
  • Interacts with business owners and managers
  • Assist store personnel, as needed
  • Track and identify store transaction errors
  • Provide feedback to stores from daily finance department reports
  • Reactivate used phones for dealers
  • Research phone history to protect against reactivating stolen phones
  • Periodically involved in special projects as requested
  • Provides additional training to retail store staff
  • Assist Customer Operations Manager in resolving customer problems
  • Assists Logistics Specialist in processing shipments to and from regional office

    * High School diploma or GED equivalent
  • One (1) year customer service experience