Spa Cosmetologist

The Lodge & Spa at Callaway Gardens, Autograph Collection

What you will be doing

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Interstate standards, as required by scheduling, which will very according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes a nametag when working.
• Comply at all times with Interstate standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times.
• Attend regular department meetings.
• Stay current on the latest thinking pertinent to nail services and the salon and become well-versed and trained in its application.
• Perform a variety of nail services to guests.
• Analyze guest’s nails and tailor nail treatments to the specific needs and requests of guests.
• Explain nail services and products to guest in a knowledgeable, professional and thorough manner.
• Prepare nail services and salon equipment and supplies daily.
• Maintain supply and treatment areas as directed.
• Explain products and reasons for the prescribed body treatment to guests.
• Submit supply requests to the Lead Nail Technician/Spa Manager in a timely fashion to ensure proper product availability for guests.
• Coordinate services and interact effectively with other salon stylists/technicians to facilitate optimum delivery of services and maximum guest satisfaction.
• Ensure a pleasant visit for each guest and maintain effective guest relations.
• Promote and execute effective retail sales.
• Be knowledgeable and informed regarding all salon and general spa and resort programs and services.
• Provide necessary information to compile complete guest records.
• Perform special projects as required by the Spa Director, Spa Manager of Lead Nail Technician
• Maintain cleanliness and neatness of the salon facility as directed by the Spa Director, Spa Manager or Lead Nail Technician.
• Sanitize equipment according to the industry standards for maintaining safe guest hygiene.
• Provide appropriate and consistent levels of guest service and hospitality.
• Report for scheduled shifts promptly and ready to work.
• Attend and participate in staff meetings as designated by the Spa director, Spa Manager or Lead Nail Technician
• Maintain personal appearance and grooming standards consistent with the management’s standards.
• Report any problems incurred immediately to the Lead Nail Technician or the Spa Manager.
• Work diligently to support the Interstate team philosophy throughout the property.
• Comply with all departmental and company policies.
• Maintain confidentiality of all Interstate proprietary information.
• Promote positive guest relations for all guests by providing prompt, courteous and efficient service.
• Resolve guest complaints in a manner which promotes positive guest relations.
• Maintain accurate property information through daily use of communication.

• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer