Restaurant Host/Hostess

JOB PURPOSE:

Provides friendly, efficient service to guests according to company policies, procedures, programs, and performance standards.

SCOPE:

Performs all duties to maximize guest satisfaction and a quality work environment as directed by the

Manager or Supervisor on Duty.

DUTIES:

• Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.

• Uses greeting, seating, and waiting list procedures.

• Maintains cleanliness standards and stocks for the reception area and restrooms.

• Accurately processes all guest checks with no cash overages or shortages.

• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.

• Provides assistance to pantry maintenance and pre-rush organization.

• Provides assistance to all servers and bus persons in order to execute Perkins service standards.

• Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.

• Ensures that the cash register and cash register area are stocked with all needed items.

• Communicates with MOD and co-workers regarding product/service deficiencies, equipment, safety problems, etc.

• Has sufficient knowledge of Perkins menu to execute suggestive selling techniques with all guests.

• Maintains cleanliness of bakery cases and restocks.

• Has sufficient knowledge of Perkins bakery products to execute suggestive selling techniques and sampling programs with all guests.

• Bags/boxes any products according to standards.