Customer Care Associate Job - Full-time / Part-time

Job Id: 183504
Company: NAPA
Full/Part Time: Full-Time
Nearest Major Market: Columbus, OH, US

Job Description

The mission of this position is to achieve maximum retail market penetration, to drive store growth, and to increase sales and profitability by creating a superior customer experience. The Customer Care Associate partners with the Store Manager and Assistant Store Manager to establish a retail experience in the company owned store that enables NAPA to be the dominant parts supplier to the retail customer.
Responsibilities

Process merchandising information and tools for the store.Find and print layouts and planograms for the store.Process planogramsEnsure the store sales area is properly maintained and set by leading and directing assigned store team.Reset store as needed based on new layout and planograms.Install appropriate merchandising aids.Ensure fixtures are clean and in good repair.Ensure all products are full, fronted and faced.Ensure sales area is restocked and prices are checked using RF Scanner.Update pricing labels as needed to ensure sales area pricing is correct.Ensure the overall cleanliness and condition of the store inside and outside.

Maintain an attitude of Customer Service Excellence in the sales team.

Qualifications

High school diploma or equivalent.Must have a high energy level.Must demonstrate ability to merchandise product in a way that makes it more likely to sell.Must be highly organized.Able to navigate through a web-based intranet.Must be a self-starting individual that can manage their own workload.Able to work on feet (stand/walk) for entire assigned work shift.Able to walk up and down stairs to retrieve parts.Capable of lifting and moving parts and boxes up to 60 pounds.Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (8 feet) with use of ladder when necessary.Able to work retail hours including evenings, weekends and holidays.

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.