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Hours Part-time, Full-time
Location 3201 State Road 16
La Crosse, Wisconsin

About this job

We are NOW looking for Customer Service Representatives to support one of the world's top Fortune 50 Companies right here in La Crosse, Wisconsin!

Receive $500 in signing bonuses and earn up to $13.50/hr. after completion of training ($10.00 starting rate, plus weekend shift premium of up to $1.00/hr, plus up to $2.50/hr. performance bonus opportunity)

Come join a Team that is Highly Recognized:

*Ranked one of the largest employers in the La Crosse Area with over 400 employees.
*#1 Top Business Processing Outsourcer Services, Black Book of Outsourcing.

Reward yourself with the Opportunity:

*Starting pay of $10.00, plus $500 in signing bonuses
*APAC is dedicated to Training and Developing our Customer Service Team Members and offers promotional opportunities. In fact, a vast majority of our leadership team started out as Customer Service Representatives.
*Have fun while working with the latest in wireless technology!
Customer Service Representative (CSR) Position Summary:
*CSR's provide a variety of customer services through inbound calls. Including, resolving customer questions, complaints, and requests. This position serves a very important role as the liaison between the customer and our client.

Customer Service Representative (CSR) Position Summary:

* CSR's provide a variety of customer services through inbound calls, outbound calls, email, and online web chats. This position serves a very important role as the liaison between the customer and our client.
* Resolves customer questions, complaints, and requests.
* Provides pricing and delivery information, and processes orders.
* Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
* Enter all data into the computer.
* Educate and/or sell the client's product or service to the customer.
* Contacts customers to gather market research.
* May have the opportunity to work overtime to support the needs of the business.

The qualifications for the Customer Service Representative role are:

* Customer Service experience strongly preferred - we prefer to see a work history that includes 12 months of consecutive Customer Service experience. Retail, hospitality and contact center experience preferred.
* High School Diploma or GED preferred.
* Our expertise is customer service, so excellent communication skills are essential.
* Strong communication and problem solving skills required.
* Must have working knowledge of computer keyboard and ability to navigate the internet.
* Ability to multitask in a fast paced environment.
* Must be able to pass a background check.

Candidates must be able to work 40 hours a week during a 9 to 12 week training period and then commit to a minimum of 24 hours per week after training. Work schedules include a weekend shift consisting of a Saturday or Sunday.

Do you have what we are looking for?

Does this sound like an Opportunity for You?

We can't wait to see your application!

Email us or visit our website at www.apacjob.com/lacrosse any time to start the process! We are actively scheduling interviews, so don't delay!

Health and Safety Requirements:

*While performing the duties of this job, our ergonomic workstations allow the employee to regularly sit or stand. The employee is required to operate a computer, keyboard and mouse on a daily basis. Specific vision abilities required by this job include close vision and the ability to adjust focus.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

APAC Customer Services, Inc. values and supports all U.S. Service Members, veterans, retirees, wounded warriors, and military families. We recognize the value, dedication, experience, and work ethic these individuals bring to the job market. APAC is committed to providing employment opportunities to our country's Service Men, Women, and Families.