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Customer Funding Analyst - Hartford, CT - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Hartford, CT Hartford, Connecticut |
About this job
Position Description:
We seek a
Business professional who enjoys customer interaction to fill a Customer Funding Analyst
position. Recent College Grads are
welcome to apply.
Primary Responsibilities:
- Maintain Funding performance for overdrawn and
underfunded bank accounts, analyze deficiencies, contact customers to
resolve funding issues, follow established escalation process. - Represent Banking as part of the Account
Management Team to explain the Banking options and process; Establish Internal and External Customer relationships. - Monitor quality of system-fed data; Research and resolve Data issues to load new cases.
- Manage and monitor an assigned book of ASO self-funded business through the Contract life cycle.
- Run and analyze system queries.
- Perform detailed activity analysis including
issued, cashed, and outstanding reconciliation, as needed. - Participate in Customer Banking audits.
Requirements
Required Qualifications:
- Bachelor's Degree in Business Administration, Accounting, Finance or a related field.
- 1+ year of previous Customer Service experience or experience presenting information to Internal customers.
- Previous experience performing Data Analysis and Reporting.
- Ability to utilize Microsoft Excel to sort and filter data, use basic formulas, create Pivot tables.
- Basic (or higher) level of proficiency with Microsoft Word, Outlook, and PowerPoint.
Preferred Qualifications:
- Ability to use Microsoft Excel for Macros, V-lookups, using IF-statements, and/or creating charts and graphs.
- Previous experience with and/or knowledge of Self-funded Products.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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