Franchise Consultant Region 1

Job Summary

The UPS Store, Inc, a subsidiary of UPS, is the world’s largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store® has approximately 4,800 independently owned locations in the U.S., Puerto Rico and Canada. We offer competitive salaries and a comprehensive benefits package that includes health, dental, 401(k) with company match, retirement plan, tuition reimbursement, discounted stock purchase plans and more.

The UPS Store Franchise Consultant is responsible for supporting The UPS Stores Franchisees to ensure center performance, center profitability, and center compliance. He/She is responsible to assist The UPS Store Franchisees with franchise renewals, center transfer of ownership, center relocations, new build-outs, store placements, and transitions of business. The UPS Store Franchise Consultant is responsible for coaching, counseling, and communicating with both Company owned areas and Area Franchisees in optimizing revenues and profitability through training and support functions. He/She will also be responsible for assisting with the field execution of print services within The UPS Store network. The ideal candidate should have experience in print production and/or print sales.

Other Job Duties

• Educates and train Franchisees in Adobe Creative Suite, Microsoft Office and Fiery Software in both Windows and MAC environments.
• Educates Franchisees of the document lifecycle – File management, imposition and triage.
• Trains Franchisees on the document/job workflow to establish a standardized process.
• Trains Franchisees on consultative selling techniques.
• Educates and train franchisees on document/job quality control measures.
• Educates and monitor Franchisees to ensure consistency in standard operating procedures and compliance requirements. Provides compliance assistance to Franchisees to ensure achievement and to maintain compliance (e.g., hours variances, changing to approved vendors, etc.).
• Reviews weekly The UPS Store (TUPSS) reports to identify non-compliant centers and identify action items for follow up.
• Conducts center visits to verify proper procedures are being performed and reported.
• Performs compliance audits to identify the potential for growth and improvement.
• Reviews various reports and plans to provide directions and simplify the annual business planning and goal setting process for franchisees.
• Supports and assists with organizational initiatives to maintain franchisee accountability and network consistency.
• Develops cost containment strategies and implementation schedules with Franchisees.
• Assists in new center build-outs, center remodels, transfer and renewal upgrades to ensure the contractor completes work according to UPS specifications.
• Schedules store owners for TUPPS training to ensure understanding of policies, procedures, roles, and responsibilities.
• Assists with the transfer process as needed to include the CURE Process.
• Follows up with center owners to ensure required transfer and renewal upgrades comply with image and operational standards.
• Utilize a “best practices” approach in designing operational improvements, training, merchandising and overall franchise management.
• Trains and coach Franchisees in pricing for profits utilizing PACE recommended price guidelines.
• Mediates and resolves disputes among Franchisees, customers and/or Area Franchisee.
• Acts as liaison between The UPS Store, Inc. and UPS, vendors, Area Franchisees and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions.
• Responds to Franchisee requests for training and assistance to ensure Franchisees are familiar with their business tasks.
• Assists in planning and conducting networking meetings and general franchise support.
• Creates presentations and meeting agendas to provide meaningful information to attendees.
• Establishes relationships with TUPSS Corporate office associates and approved vendors to enable them to share their knowledge in network meetings presentations.
• Prepares network meeting activities to improve store profitability through training and networking with vendors and other Franchisees.

Preferred Competencies

• Demonstrates a broad understanding of franchise/e agreements and policies; able to understand and use tools provided by corporate office; coaches and communicates with franchisees through training and support functions.
• Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback.
• Demonstrates the ability to use negotiation techniques in less complex situations; recognizes the potential impact of negotiation proceedings on the business; gains consensus from involved parties.
• Uses in-depth techniques to uncover new information or details that are not readily available; selects techniques and strategies that are appropriate for the audience; chooses techniques that result in more accurate and thorough information; implements strategies that minimize biases and preconceived ideas.

• Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer