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in Andover, MA

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Hours Full-time
Location Andover, MA
Andover, Massachusetts

About this job

Posting Job Title:Critical InfrastructureTechnician
Requisition #: 156591BR
Posting Location: Andover, MA, US
Area of Interest:Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit www.navisite.com .
Position Summary:
The Critical Infrastructure Technician will have front-line responsibility in deploying critical infrastructure projects, executing planned maintenances, and responding to emergency events at our Andover MA data center.
Candidate will have strong verbal and written communication skills and vendor management skills while showing competency in traditional critical facility infrastructure including: HVAC, electrical distribution, uninterruptable power systems (UPS ' s), DC Plants, generators, fire suppression systems, monitoring systems, and other datacenter systems.
The CI Tech will be comfortable being the first-responder to troubleshoot, diagnose and resolve issues with the aforementioned systems at various TWC facilities.
Shift:


3rd shift Thursday to Saturday with every other Wednesday, 6:00 PM to 6:00 AM

Job Responsibilities:



Capable of working night shifts and supervising electrical, mechanical and other types of maintenances
. Capable of understanding and executing detailed Method of Procedures (MOP ' s)


First response:

CI Tech will diagnose alarms via the building management system (Foreseer) and if necessary respond to the alarm situation and coordinate vendors for restoration.


Respond to alarms and issues in off-hour situations based on on-call schedule


Troubleshoot and analyze: Ability to think through complex situation in a data center critical environment



Audit: Maintain CI equipment asset database, Collect electrical readings, calculate capacities and make recommendations when appropriate to upgrade equipment


Document:
Provide updates to NOC during events, provide capacity reports to management, update MOP ' s, review vendor service reports

Job Requirements:
-

Candidate will have solid understanding of electrical systems, HVAC systems, generators, UPS ' s, DC Plants, fire systems, and other critical equipment.
-

Experience in facilities management or datacenter technician at critical datacenter facilities and/or experience working in similar environments as a service technician.
-

Strong troubleshooting skills
-

Ability to communicate intelligently and effectively with contractors performing maintenance or upgrade work on systems installed in a technology operations environment
-

Experience with tools such as voltmeter, ammeter, IR camera and anemometer
-

General knowledge of regulatory laws, requirements, codes, and rules
-

General knowledge of Microsoft Office applications (Word, Excel, and PowerPoint) and Internet skills

Preferred Qualifications:
High school diploma and secondary technical school or Associate ' s Degree required.
Trade Certifications around HVAC, electrical, and safety preferred

CBTWC : 7/15/214

FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status