Guest Service Agent - Full-time

Holiday Inn Express Baltimore/BWI Airport West

Our friendly Front Desk Agents exhibit an eagerness and commitment to surpassing guest expectations at every turn.

How to shine in this role:

• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
• Relate to guests in a friendly and helpful manner
• Ensure satisfaction by going the extra mile
• Anticipate and respond to guest needs
• Handle all aspects of guest registration, which can include:
  • Expediting the check-in/check-out process with swift computer and cash register skills
  • Following hotel rate structures, discounts, and selling strategies
  • Issuing room keys
  • Informing guests about hotel features and amenities, as well as local attractions
  • Satisfying special requests whenever possible
• Find solutions quickly, and confidently address and resolve guest concerns
• Remain flexible and adaptable in a consistently busy hotel environment
• Collaborate with all hotel departments and utilize your complete knowledge of hotel operations

If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer