Banquet House Attendant - Part-time

We have a part-time opening for a Banquet House Attendant .

Must be able to work various shifts per week.

• Must be at least 0 or old.

SUMMARY
Set up designated function rooms to group’s requirements in accordance with Hotel standards. Maintain cleanliness and working condition of all respective equipment, guest areas. To include all banquet meeting rooms any Hotel location designated for a group function or event, service areas.

To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

QUALIFICATIONS

• Ability to satisfactorily communicate in English with guests/ visitors, hotel management and co-workers to their understanding.
• Ability to count.
• Ability to provide legible communication.

Desirable

• High school graduate.
• Previous experience in similar position in hospitality industry.
• Knowledge of various room set-ups and standard equipment involved.
• Knowledge of proper chemical handling and cleaning techniques.
• Ability to communicate in a second language, preferably _______.

Essential:

• Ability to understand guests' service needs and set up requirements. Be thoroughly familiar with the location of all function rooms and related areas and the various types of workable setups, including: School-room style, Theater style, Conference Style, U-Shape and Hollow square.
• Ability to prioritize, organize and follow through.
• Ability to follow directions.
• Ability to focus attention on details.
• Ability to adhere to timelines in completion of set-ups.
• Ability to adapt to priority changes of workflow or requirements.
• Ability to perform job functions with minimal supervision.
• Ability to operate and remain extremely alert while operating designated equipment, machinery and tools.
• Ability to exert physical effort in transporting and placement of tables, chairs, staging, dance floor, podiums and other meeting/ banquet room equipment.
• Ability to endure physical movements in performing job functions.
• Ability to work cohesively with other departments and co-workers as part of a team.

EXPERIENCE: Must have some setup experience in a medium to small size hotel or resort.

CAPACITY FOR SELF-EXPRESSION
Must be able to speak and read English in order to work from written materials and receive directions/instructions verbally.

DESIRED QUALITIES AND WORK HABITS
Organized, positive attitude about job, recognizes positive and negative aspects of position, pleasant, well groomed, sensitive to Guest needs, creative, team player, projects maturity, courteous, maintains control in difficult situations. Be honest, hardworking, trustworthy, and totally dependable. Able to work with minimum supervision.

PHYSICAL REQUIREMENTS
Must be able to reach to a height of five feet and to depths of three feet. Must have high levels of mobility, flexibility in the space provided, which may be limited at times. Must be able to lift objects up to 150 lbs. Must be able to stand for long periods of time. Must be able to work under heavy stress during busy times.

EXHIBIT RENAISSANCE SAVVY SERVICE BASICS

RESPONSIVENESS - The needs of our Guests always come first. Ensure that we anticipate those needs before the Guest has to ask, and respond promptly to requests and ensure their satisfaction. Sincerely thank each Guest for their business and invite them to return.

FRIENDLY SERVICE - Greet all Guests and fellow Ambassadors with a warm, friendly smile. Use every opportunity to initiate Guest-Ambassador contact by making eye contact, smiling, saying "good morning", etc.

PROFESSIONAL SERVICE - Handle all Guest requests, inquiries and concerns as a professional. Take the appropriate action to deal with those needs and resolve issues always with the Guests' needs at heart.

RECOGNITION - Address Guests and Ambassadors by name. Whenever possible, welcome back returning Guests and thank them for returning to The Henry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Punch in, in uniform, and report to the office by the scheduled time.
• Address all Guests by name..
• Represent The Henry in contacts with general public.
• Respond personally, or by phone, to in-house, departed or potential Guest as necessary.
• Maintain responsibility for Guest and Ambassador safety and security.
• Perform all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image of The Henry to achieve objective, public recognition and acceptance.
• Be consistently alert for newer methods, techniques, equipment, and material that will improve the efficiency and quality of the department. Make appropriate recommendations
• Prior to departing from the shift, ensure that the following is done:
• Two-way radio has been turned in.
• Must understand ‘TEAMWORK,’ not “that’s not my job,” or “we don’t have enough time.”
• Be able to hold casual conversations with all Guests in a comfortable manner.
• Nurture the team and teamwork concept.
• Must have a “whatever it takes” outlook for Guests, fellow Ambassadors, and other departments.
• Punch out in uniform when all assignments are completed.
• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people.
• Location of all hotel function space and names of rooms.
• All styles of meeting and banquet room settings.
• Correct maintenance and use of equipment.
• All departmental/hotel policies and procedures
• All safety guidelines.
• Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
• Handle and transport all equipment carefully to prevent injuries and damage; use equipment only as intended.
• Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments.
• Organize work duty priorities.
• Retrieve clean linen and skirting from storage area.
• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
• Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.
• Set up table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, etc.) as specified by group and in accordance with departmental standards.
• Refresh rooms as scheduled, following departmental standards.
• Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
• Turn over any lost and found items to Loss Prevention.
• Clean and sanitize glassware in glass wash machine according to machine specifications and departmental standards.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.).
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps light fixtures and light switches; check for proper working condition and rectify any deficiencies.
• Remove dust, spots and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
• Remove tape and debris from walls/ceilings; clean according to procedures.
• Inspect condition of planters and plants; remove debris; polish planters.
• Remove dust, dirt, marks and fingerprints from doors and doorframes.
• Remove stains, scuffmarks and dust from baseboards, ledges and corners.
• Polish all brass surfaces to a high gloss.
• Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.
• Empty vacuum cleaner bags, replace and clean machines.
• Anticipate guests' needs, respond promptly and acknowledge guests, however busy and whatever time of day.
• Promote positive guest relations.
• Be familiar with all hotel services/features to respond accurately to any guest inquiry.
• Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
• Handle guest complaints by following the instant pacification procedures, ensuring guest satisfaction.
• Deliver client packages/boxes of materials as assigned to/from scheduled function area.
• Report any damages, maintenance problems or safety hazards to the Supervisor.
• Complete assigned side duties following departmental procedures.
• Successful completion of the training/certification process.

This is not necessarily and exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel,