Small Business Renewal Account Consultant - Columbus, OH - Full-time / Part-time

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) 

This position is responsible for the sale of renewals for groups of 51-99 eligible subscribers.  The position is responsible for retaining all SB customers through exceptional service and through development of strong relationships with customers, general agents and brokers. 

Primary Responsibilities:

·         Responsible for renewing existing business (51-99 life segment) and selling new business to existing accounts (NBEA)

·         Supports sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive to determine appropriate product(s) to position to brokers/customers

·         Responsible for end to end customer experience

·         Research, analyze and identify root causes of complex service issues for brokers and customers.  Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps/issue resolution to ensure end to end resolution of the issues. 

·         Lead, direct and conduct enrollment/benefit meetings and health fairs for assigned business

·         Train and consult with brokers and employers on enrollment, benefits and electronic service processes

·         Influence, demonstrate and train employer groups about UnitedHealthcare's online electronic services, tools, and technologies

·         Coaches and supports Account Consultants in managing: 1) Timeliness and quality of support provided to AEs, management, customers, and brokers 2) number and quality of customer/broker training sessions delivered on eServices and business impact resulting from that training.

·         Promotes and supports the SB service model

·         Participates in special projects as requested by management

·         Gathers data and identifies trends in order to recommend process improvement strategies, i.e., research issues to analyze root causes and determine corrective action; identify trends in process metrics and service issues to determine root causes.

Competencies and Best Practice for High Performers:

·         Detailed understanding of all UnitedHealthcare products, services and solutions

·         Demonstrated sales skills and selling ability

·         Demonstrated ability to be collaborative with sales team and agents and strategic in managing renewal sales  

·         Ability to navigate UnitedHealthcare internal departments to produce positive service results for clients and the company

·         Ability to build and maintain strong client and producer relationships; customer focused approach

·         Anticipates problems and develops contingency plans

·         Ability to complete assigned major job objectives, with limited direction and supervision

·         Strong communication skills (written and verbal)

·         Strong presentation skills

·         Excellent planning and organization skills

·         Minimum 3-5 years industry experience (preferably in benefit enrollment with account management or new business sales strongly preferred in a managed health care industry)

·         Demonstrated relationship management skills

·         Superior customer service skills including a sense of urgency and ownership for resolving client issues

·         Strong problem solving and organizational skill

·         Requires underwriting, financial and analytical skills.

·         Excellent communication (written and verbal) and listening skills

·         Excellent group presentation and training skills

·         Demonstrated knowledge of benefits

·         State Life and Health Insurance License required

·         Maintains a valid driver's license

·         Travel as required

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.