IT Support Technician -Full Time Shared -Late Shift - Central States Distribution - Dubuque, IA

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for an individual monitor, troubleshoot and repair all computer hardware and software within the distribution center.

Our Distribution Centers play a critical role in helping us maintain our reputation as a fashion and service leader. Our seven centers serve as hubs from which the latest, most sought after merchandise is sent directly to our stores - and to our customers. When you join our team, you are welcomed into a family dedicated to supporting our salespeople, our stores and our customers.

The ideal systems support technician acts independently under general direction, uses good judgment in all decisions and actions and is committed to providing outstanding customer service every day. This is a full time position that will be shared with another department.

Responsibilities

• Provide preventive maintenance for all systems hardware within facility
• Maintain accurate inventory of facility systems
• Ensure building is current on all software releases and in line with corporate standards
• Partner with corporate IT when issue escalation is necessary
• Communicate changes and system information using understandable terminology
• Recommend system solutions for building processes, when appropriate
• Manage hardware repairs that are sent to external vendors
• Install and repair computer equipment while adhering to safety standards
• Must be willing to work flexible hours
• Start time for shift may be between 11am & 3pm

Qualifications

• High school diploma or equivalent


• Previous experience working in systems technology preferred


• Strong organization and time management skills


• Ability to work independently as well as collaboratively


• Clear and effective verbal communication and strong interpersonal skills

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.