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Hours Full-time, Part-time
Location Redlands, CA
Redlands, California

About this job

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.
 
From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. 
 

Purpose Statement:
The Dog Training Mentor position is responsible for Dog Training brand consistency, delivering all program offerings and maintaining operational standards within their store. Be the primary resource and leader in their store regarding Petco's Positive Dog Training Program. Consequently be accountable for achieving budgeted sales goals by driving Dog Training sales, while educating and engaging all store partners.
 
Drive Dog Training sales by fostering a collaborative Dog Training culture within the store. Lead store education and communication regarding new Dog Training offerings, program changes, in store events and other Dog Training initiatives. Partner with market mentors in providing Dog Training education and support within the district. Partner with General Manager, Animal Care Services Manager, District Manager and other District mentors in identifying talent to ensure home store and market success.
 
The incumbent will be responsible for onboarding new Dog Trainers through successful and timely completion of Petco's Positive Dog Training Instructor Program and methodology. Provide training, guidance and leadership in developing current Dog Trainers into mentor role. 
 
Provide pet parents with exceptional dog training instruction and customer service by acting as a subject matter expert for Petco's Positive Dog Training program, products, services, in-store and District promotions and local community events, to our canine pet friends and their pet parents, helping them strengthen their bond through fun and educational training. 
 
Key Accountabilities:
The incumbent must be able to consistently perform all of the following duties and responsibilities with or without a reasonable accommodation.
  • Must promote the positive training philosophies of the Petco's Positive Dog Training Program and ensure a safe dog training environment for pet parents, customers, dogs and Petco partners.
  • Promote conduct and instruct all current Dog Training curricula.
  • Consistently meet and exceed store's budgeted sales.
  • Committed to enhancing communication and teamwork between dog and pet parent by offering positive solutions and rewarding success.
  • Interact professionally and effectively through verbal and written communication with all pet parents and store partners regarding Dog Training or other pet services.
  • Encompass excellent listening skills and able to effectively coach in an encouraging and motivating way by delivering points efficiently and easily. Ability to influence without authority.
  • Be a Dog Training related resource in the store to consistently achieve targeted goals and exhibit the ability to enlist the aid and to accomplish common s.
  • Cross-train store management and partners on how to promote Dog Training classes with G.U.E.S.T. + model by engaging pet parents and provide solutions to various training challenges, and the products needed to assist in solving those issues within established guidelines.
  • Maintain provided class-related materials to consistently call back interested pet parents in a timely manner to promote Dog Training classes, seminars, workshops, Meet Your Trainer and/or Dog Training events sponsored by Petco.
  • Maintain and utilize all Dog Trainer tools as defined in operational guidelines  (such as calendars, flyers, business cards, local store marketing, build an event) with all partners as part of G.U.E.S.T.+ to drive the Dog Training business.
  • Form and maintain partnerships with store management, store partners, grooming partners, 3rd party services vendors and local adoption partners and recognize Petco's Think Adoption First philosophy.
  • Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
Work Environment:
The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that a partner leave the store briefly. Position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. The large majority of this partner's time will be spent in direct contact with our customers and their dogs. During Dog Training Instructor Program travel to apprentice store may be required.


Education and Experience:
  • High school diploma or GED is generally preferred.
  • CPDT-KA or Karen Prior Academy (KPA-CTP) certifications preferred.
  • Previous experience teaching positive reinforcement Dog Training techniques in group or class settings preferred. 
  • Must have completed Petco's Positive Dog Training Instructor Program and must maintain designation of Petco Positive Dog Training certified DTI.
  • Consistently meet and exceed own store's budgeted sales for the most consecutive 90 days.
  • Promote, conduct and instruct all current Dog Training offerings in home store consistently for at least 6 months.