Key Accounts Director of Account Management - Atlanta, GA - Full-time / Part-time

Great account management is the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Management of the Account Management and Service Consultant staff for the UnitedHealth Care Key Accounts responsible for customer retention and NBEA sales in the 100 - 1000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts. Includes:

Manage and monitor client assignments
Training of account management staff, new hire and ongoing
Maintain an acceptable level of persistency in teams book of business
Recruit, hire and monitor account management staff
Personnel development and management
Set annual account management strategy to achieve goals
Direct and manage service plans
Monitor and achieve overall ancillary sales goal for health plan

Relationship Building
Build and maintain key client and producer relationships
Develop and maintain key internal relationships
Present a positive image of UnitedHealth Group to the marketplace

Product Knowledge
Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
Working knowledge of Enterprise/ancillary product lines
Ability to identify and communicate the need for improvements in UnitedHealth Care products and services

Healthcare Knowledge
Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
In-depth healthcare knowledge, understands important trends
Demonstrates knowledge of competitors strengths, weaknesses and strategies
Understands medical management operations and strategies

Financial and Underwriting
Understands financing methodologies and strategies (fully insured, ASO)
Thorough knowledge of UnitedHealth Care underwriting principles and practices
Possesses basic math skills
Can explain and justify a renewal rate to customers
Understands and can communicate the drivers of healthcare costs
Understands the drivers of fees and liabilities

Internal Operations & Capabilities
Understands UnitedHealth Care information systems capabilities and strategies (COSMOS, UNET)
Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company
Extensive knowledge of internal people, roles/responsibilities and processes

Relationship Building
Ability to build and maintain strong multilevel client and producer relationships
Ability to build and maintain strong internal relationships
Ability to work well in cross-functional teams

Customer Focus
Ability to successfully implement client accounts
Consistency models a customer-focused approach
Effectively manages difficult service situations to a positive result
Ability to deal with sophisticated customers and brokers/consultants
Anticipates problems and develops contingency plans
Ability to customize existing marketing tools to meet the individual needs of a client

Personal Attributes
Consistent performer
Ability to multi-task
Ability to grasp new ideas and products
Strong communication skills (written and verbal)
Highly effective strategic planning abilities
Strong presentation skills
Consistently demonstrates flexibility
Excellent planning and organization skills
Consistently models a customer-focused approach
Ability to influence and negotiate complex situations
Complex problem solving ability

Management
Ability to recruit, hire and monitor staff
Strong training skills
Ability to manage a budget
Ability to set and execute office strategy to achieve goals
Ability to consistently manage and direct cross-functional teams to successful outcomes
Strong personnel development and management skills
Ability to mentor staff
Ability to direct and manage service plans
Values and promotes diversity within his/her organization
Ability to make difficult or unpopular decisions
This is a summary guideline, actual performance measures may vary by individual

Bachelor's Degree or 10 years relevant sales experience
10 years people management experience
10 years working with brokers/consultants
10 years experience meeting sales goals/targets
10 years experience using data analysis to drive change
5 years proficiency in Microsoft suite to include, word, excel, PowerPoint
Sales Insurance License Maintained by Law
Willingness to travel as required
Must maintain valid driver's license

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.