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in Honolulu, HI

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About this job



Overview:

As a Meal and Break Coverage Sales Associate at Macy's, you will be a critical link in ensuring that our customers have a rewarding experience that will keep them coming back time after time. This associate's primary responsibility is to serve and connect with customers to determine the best way in which to address their needs. By moving between selling areas as directed to ensure appropriate coverage, you will build quality customer relationships that result in increased sales and repeat business. Your responsibilities will include but are not limited to demonstrating MAGIC Selling Skills and meeting Stars Rewards credit program standards.

Essential Functions:
  • Drive top line sales by consistently demonstrating exceptional MAGIC Selling Skills and Behaviors
  • Make the connection with the customer, acknowledge customers in a friendly and helpful manner upon entry into the department
  • Drive sales by consistently demonstrating exceptional MAGIC Selling skills, leveraging technology to optimize inventories across all channels and provide a relevant, seamless and fun one to one customer experience
  • Be proficient in POS and MPOS systems including Search and Send, My Client and More@Macy's tablet app
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own
  • Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to qualify customer needs, figure out what's right for them, and then get them in touch with the right associate, MBA, or Personal Shopper.
  • Assist the customer in the selection process, by utilizing your expert selling skills and product knowledge
  • Maintain constant communication and contact with the customer from the selection process to the closing of the transaction at the POS.
  • Provide an exceptional customer experience by ensuring the customer is always the priority
  • Enjoy meeting and interacting with customers
  • Demonstrate an enthusiastic and positive attitude
  • Maintain current product knowledge to best assist in customer sales for the area assigned
  • Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment
  • Handle returns graciously, always saying "yes" and partnering with a Manager when judgments need to be made
  • Teamwork oriented with the ability to work in a learning environment
  • Maintain recovery and special departmental operating procedures
  • Attend to customer service needs in a friendly and helpful manner when approached
  • Process fulfillment orders to include; locating and picking merchandise for customer orders
  • Makes sure all picked merchandise is delivered to the send area for the receiving team to pack and ship
  • Follows shortage programs and procedures as they pertain to the merchandising function
  • Perform these functions in an efficient manner, and flex between areas of the store and fulfillment functions, as directed by the Supervisor and/or Lead
  • Communicate with MTMs and MSO/SSO on any merchandise or system issues
  • Be sensitive to store's needs and flex into other non-selling areas as needed
  • Be sensitive to the needs of the store and flex into other non-selling areas as needed
  • Ensure that shortage prevention initiatives are executed
  • Perform other duties as needed
  • Regular, dependable attendance and punctuality


Qualifications:

Education/Experience: High School degree or equivalent. Minimum 1 year
previous retail experience.

Language Skills : Ability to effectively communicate and present information
to customers, peers and alllevels of management.

Mathematical Skills: Basic math functions such as addition, subtraction,
multiplication, and division.Able to use a calculator.

Reasoning Ability: Self-starter, able to work independently with minimal
supervision and as part of a team.

Physical Demands: This position involves heavy lifting and constant moving and
standing. Involves standing for at least two consecutive
hours. Involves lifting at least 30 lbs. May involve stooping,
kneeling, crouching, and climbing ladders. May have to
reach above eye level.

Other Skills: Should be comfortable with the use of computers and
frequent use of RF equipment.Proficient in POS
transactions and is adaptable to new technology.

Work Hours: Flexible with scheduling and available to work retail hours,
which may include day, evening, weekends, and/or holidays.

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment