Retail Wireless Consultant - Full-time / Part-time

The Wireless Store of Peoria, Inc.
U.S. Cellular Authorized Agent

Hourly Base Pay Plus Commission

Retail Wireless Consultant Description:

A Retail Wireless Consultant at The Wireless Store is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. The Retail Wireless Consultant is directly responsible for assisting new and existing customers and creating the ideal customer experience with each customer interaction.

-Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.

-Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service.

-Work with customers who indicate a desire to disconnect and perform retention activities to save that customer.

-Troubleshoot equipment issues for customers and process repairs, including but not limited to shipping of equipment and completing the repair cycle.

-Update customer account after every customer interaction.

-Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, device upgrades, accessory sales, and features on a weekly/monthly basis while achieving the highest level of customer satisfaction.

-Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.

-Responsible for opening, closing and operating the retail facility, including but not limited to cash handling and deposits.

-Complete accurate paperwork and transactions according to company policies and procedures.

-Assist with inventory counts on a daily basis.

-Assist in maintaining store appearance and individual work area according to the retail store standards.

-Receive and process all payments according to standard procedures.

-Attend all required U.S. Cellular training programs and meetings. (*The Wireless Store holds weekly Huddles Friday morning at 7am, which are mandatory)

-Assist with all functions within a retail store by complying with U.S. Cellular and The -Wireless Store policies and procedures.

-Assist in other tasks, duties, or projects as assigned by management.

-Report to duty at any of the 5 locations owned and operated by The Wireless Store
Metamora
Knoxville
Harmon Highway
East Peoria next to Buffalo Wild Wings
East Peoria in the complex next to Planet Fitness

*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed.

Qualifications
-High School diploma or state equivalency required.
-1 year customer-facing experience.
-1 year retail sales experience.
-1 year cellular industry experience preferred.
-Strong written and interpersonal communication skills required.
-Must have open availability Sunday through Saturday and be flexible to work evenings, weekends and holidays as required.
-Have your own reliable transportation