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Electronic Production and eFulfillment Analyst - Horsham, PA - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Horsham, PA Horsham, Pennsylvania |
About this job
Position Description:
Bring your communication bravado, and help change the world one bold idea at a time. You can help drive the change that improves the Healthcare system for the benefit of millions.
Bring your communication bravado, and help change the world one bold idea at a time. You can help drive the change that improves the Healthcare system for the benefit of millions.
The Electronic Production and Fulfillment
(eFulfillment) Analyst will be responsible for all electronic and interactive communications
delivery efforts assigned by their management within the IS business segment.
The position requires a strong background in Electronic/Digital
Materials Delivery Management, as well as knowledge of traditional Print
production, including imaging, printing, digital print on demand (POD), and
lettershop services.
Primary Responsibilities:
- Manage the digital conversion, archival, and
documentation of high volume Member materials files and/or e-mail communications,
working with cross-functional areas to ensure all aspects of program
requirements are met. - Project Management
experience managing multiple electronic communications efforts with
competing priorities. - Manage and execute email
marketing campaigns within ESP (Email Service Provider) self-service
functionality. - Ability to modify/adjust
html settings within provided files ensuring proper functionality within
the ESP tool. - Define
requirements to drive the eFulfillment process, ensuring accuracy and
quality throughout. - Collaborate with team
members & cross-functional areas to develop creative solutions to electronic
fulfillment issues. - Monitor and evaluate vendor
performance through production quality reviews, vendor site visits, and
quarterly performance reviews. - Audit and resolve vendor
data file transmission and verification. - Ability to develop and
maintain positive working relationships with internal team, internal
departments, and outside vendors. - Ability to work within a
team environment, yet have accountability for own body of work. - Track expenditures and facilitate all related vendor purchase order and
billing reconciliation. - Ability to implement
Marketing and Regulatory changes throughout the process, ensuring
timeliness and accuracy. - Maintain eFulfillment
operating P&Ps, updating as necessary. - Knowledge of Quality
Assurance/Process Improvement.
Requirements
Required Qualifications:
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's best work.SM
- Bachelor's Degree.
- Ability to travel several times a year to Vendor locations up to 25% of the time.
- Electronic/Digital
Media experience (i.e. Managing email campaigns, digital editions, landing
pages, website development, and/or website content management). - 2+ years of experience with Microsoft Word, Excel, and PowerPoint.
- Print Production experience (Print-on-demand, traditional print, and fulfillment).
- 1+ year of experience Managing Vendor relationships.
- 1+ year of Project Management
experience.
- Experience with Digital File formats and Industry Best Practices for file rendering (html, AFP, SWV, PDF, enhanced PDF, etc.).
- Experience with Business Analysis, identifying business needs and requirements and determining solutions.
- Experience with HTML.
- Experience with Best Practices for email creative and templates, dynamic content, and testing.
- Experience with Document Management (Archiving a variety of file formats, search & retrieval, manifest creation, and appending metadata).
- Familiarity with Secure Data environments and Portal Authentications.
- Familiarity with Third Party Email Service Provider platforms.
- Familiarity with Medicare Health Insurance products.
- Quality Assurance/Process Improvement experience.
- Microsoft Project experience.
- Postal knowledge.
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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