Event Guide (Entry-Level)

Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Be a part of Universal Orlando’s amazing events! Event Guides assist the Sales and Marketing department in executing internal and external Special Events.  Event Guides act as ambassadors to Event Guests by welcoming them, communicating event flow information and providing overall park directions.

Event Guides at Universal Orlando are responsible for:

• Executing Special Events in Universal Studios, Islands Of Adventure, CityWalk, Resort Hotels and Sound Stages.
• Assisting with arrivals and check-in of Event Guests, facilitating movement of groups throughout the resort, providing overall itinerary information and assistance to Special Event Guests (restroom, attraction and bus locations), maintaining boundaries of Event, distributing materials (programs, souvenirs, ponchos, etc.).
• Assisting with on-site needs of Event Guests (Lost and Found, Health Services, etc.), assisting with setting up barricades or rope and stanchion, performing other duties as needed with the Event.  The Event Guide must have an overall knowledge of the entire property including on-site hotels.
• Providing assistance during Productions in the park – crowd control, barricade and rope and stanchion placement.
• Providing assistance with directing buses on park property.
• During peak park operation, assisting with Entrance Operations in turnstiles, Guest Services, etc.
• Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
• Performing other duties as assigned.

To perform the role of an Event Guide successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Consistent attendance is a job requirement.
• High school degree or GED preferred.
• Must have strong interpersonal skills, the ability to think on your feet and also be able to demonstrate park knowledge (attraction locations and descriptions, restroom locations, etc.); or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
• Ability to deal with problems involving a few concrete variables in standardized situations.

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the Event Guide job.

While performing the duties of this job, the individual is required to:

• Regularly (2/3 of the time or more) stand for prolonged periods; walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); talk; hear audible alarms, voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head; repeat motions more than twice per minute; lift up to 25-50 pounds with control; push up to 50-100 pounds with control; use close vision with or without corrective lens (clear vision at 20 inches or less); use distance vision with or without corrective lens (clear vision at 20 feet or more); use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions); work in varied light conditions including low or diminished lighting; maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure); use their ability to smell.
• Frequently (1/3 to 2/3 of the time) stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above head; work in an environment with flashing lights including strobe lamps.
• Occasionally (1/3 of the time or less) work in an environment subject to vibrations; climb stairs / ladders; repetition-using an input device-a keyboard or mouse-in a steady manner; work in small or tight spaces; work in confined spaces i.e. manholes or work pits.

The work environment characteristics described below are representative of those an individual encounters while performing the essential functions of the Event Guide job.

While performing the duties of this job, the individual is required to:

• Regularly (2/3 of the time or more) work in wet, humid conditions (non-weather); work in outdoor weather conditions to include direct sunlight, heat or cold; work in extreme cold (non-weather); work in extreme heat (non-weather).
• Frequently (1/3 to 2/3 of the time) use an extendable boom forklift (lull); use a forklift (sit down).
• Occasionally (1/3 of the time or less) work with oils/fuels; work with toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; work with aerosols (spray paints, brake cleaner); be exposed to bodily fluids (blood, vomit); transport fuels or compressed gases; use a motorized company vehicle or a leased or personal vehicle for company business; work on water attractions or yachts.
• While performing the duties of this job, the noise level in the work environment is loud (examples: noise when raised conversation is needed).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on 'Apply Now'. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

Universal elements and all related indicia TM & © 2014 Universal Studios. © 2014 Universal Orlando. All right reserved. EOE