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Business Analyst Coordinator - Franklin, TN
| Hours | Full-time, Part-time |
|---|---|
| Location | Franklin, TN Franklin, Tennessee |
About this job
Energize your career with one of Healthcare's fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
The Business Analysis Coordinator supports Optum Shared Services. This role will become the single point of contact to support the new and established processes and/or initiatives.
Primary Responsibilities:
- Strong Organizational skills, attention to detail, and ability to prioritize projects in a multi-task, changing environment.
- Effective Interpersonal skills.
- Proven ability to communicate effectively with staff, leadership, cross functionality, internally and externally.
- Maintain confidentiality when working on projects with sensitive and confidential information.
- Coordinate with Analyst to define/monitor program metrics and evaluate program performance, ensuring SLAs and departmental objectives are met.
- Collaborate with cross-functional teams to define business and functional requirements, workflow processes, system changes, and training needs.
- Support, contribute to, and facilitate the identification/prioritization of business/process solutions.
- Investigate matters of significance, recommending and implementing appropriate controls and courses of action.
- Ability to produce within a fast-paced, matrixed organization with limited direction.
- Assist with the development and oversight of enhanced and new initiatives.
- Ensure delivery of quality, enhancements of business process, and continuous improvement of organization efficiency.
- HR liaison to support and contribute to New Hire onboarding.
Requirements
- High School Diploma/GED.
- 2+ years of experience in a role in which you drove and supported Projects within a large organization.
- 1+ year of Administrative Support and Customer Service experience.
- Intermediate (or higher) level of proficiency with Microsoft Word, Excel and PowerPoint: Word - creating/editing letters, templates and forms (client). Excel - formulas, pivot tables, pulling data into different views. Powerpoint - utilize Powerpoint for presentations, create graphs for presentations. .
- Bachelor's Degree.
- Clinical Terminology knowledge and/or Clinical experience.
- Microsoft SharePoint experience.
- Vendor or Health Plan experience.
- Recent, hands-on experience with Microsoft Access.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.