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Connections Specialist - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1000 WEST 78TH STREET Richfield, Minnesota |
About this job
What does a Best Buy Connections Specialist do?
At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.
The Connections Specialist is an expert to sell and drive connections services by training their peers how to recommend the right solution as well as how to sign customers up for connections services. The primary responsibility of the connections specialist is to help build a store-wide connections culture to sell connections services as a natural part of the sales process in a manner relevant to the customer’s needs. They support the store leadership team by driving the selling proficiency for connections services through education and mentoring other sales consultants throughout the store on how to serve the customer through our connections solutions.
80% of your time you will:
Basic Requirements:
Additional Job Information
What are my rewards and benefits?
Discover your career here! At Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.
About Us
Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.
At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.
The Connections Specialist is an expert to sell and drive connections services by training their peers how to recommend the right solution as well as how to sign customers up for connections services. The primary responsibility of the connections specialist is to help build a store-wide connections culture to sell connections services as a natural part of the sales process in a manner relevant to the customer’s needs. They support the store leadership team by driving the selling proficiency for connections services through education and mentoring other sales consultants throughout the store on how to serve the customer through our connections solutions.
80% of your time you will:
- Provide expert service: This role represents the top sales person and is expected to spend 80% of their time engaging customers to sell connections solutions. This includes the hardware (routers, set-top boxes, smart TVs, tablets, gaming) and connections services (cable TV, DIRECTV, Internet, home phone, and home automation/alarm) to complete the solution.
- Engage customers by using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.
- Inspire customers by showing them what’s possible with technology.
- Actively engage sales consultants on connections training. Develop deep relationships with other sales consultants to build a culture and confidence in recommending connections solutions throughout the store.
- Partner with sales managers and supervisors to provide peer feedback. Coach sales consultants in all departments to improve the connections sales performance and customer experience.
- Model appropriate sales and coaching behaviors.
- Support market vendor representatives by understanding the brand strategy and service offerings and acting as a single point of contact in the areas of merchandising, training and programming/offer changes. Partner with store leadership to ensure execution of all service partner strategies; and as listed above, teach out the strategy and offers to peers.
- Use innovative training tools to stay current and confident and as a result; drive profitable growth and achieve connections performance goals.
- Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer experience.
- Perform other duties as assigned.
Basic Requirements:
- 3-6 months experience working in customer service or sales
- High school diploma or equivalent
- 1+ years retail experience
Additional Job Information
What are my rewards and benefits?
Discover your career here! At Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.
About Us
Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.
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