Club Lounge Attendant

We have a opening for a Club Lounge Attendant.

Must be able to work various shifts per week.

GENERAL PURPOSE
Under general supervision, provides prompt and courteous food service to guests/VIPs in the Club Lounge.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Club Attendant engages the guest in conversation and provides them an oasis from their day to day activities. The Club Attendant provides helpful information to our guests whenever possible.
• The Club Attendant enhances the guests’ experience, and ensures their comfort during their visit to the Club Lounge.
• The Club Attendant is expected to consistently make every guest feel welcome, special, and always provide a sense of belonging to each guest.
• The Club Attendant arrives to work on time and is in full uniform prior to clocking in for the shift.
• The Club Attendant checks out keys, radio, and remote control from Loss Prevention.
• The Club Attendant will check the Club Lounge for overall needs, condition, appearance at the beginning of the shift.
• The Club Attendant stocks items as needed in the fridge for guests’ use during the day.
• C.A. must ensure that all guests sign in upon arriving at the C.L.
• C.A. will ensure that the television is on for the guests to enjoy.
• C.A. ensures that the C.L. restrooms are stocked and clean.
• C.A. retrieves service items and food from the kitchen and bakery on in other departments (housekeeping), as needed.
• All food items and service items must be brought up prior to service start times, and as food becomes depleted, the C.A. must call the kitchen and/or the MOD for F&B and request such items. Note: C.A. must anticipate consumption needs based on hotel occupancy as well as information given to the C.A. by F.O. or by F&B Management.
• C.A. is required to fill out a requisition for items that are stocked in the C.L. daily. When the order is brought up to the C.L., the C.A is to break down the carts and put all items away neatly in their place.
• C.A. is responsible for replenishing food items as needed. It is a delicate balance of providing exceptional customer service and maintaining an upbeat, welcoming and hospitable environment, but one that is imperative to the success of the hospitality that must be provided in the Club lounge.
• Since the Club Lounge is a “home away from home” for our guests, we must ensure its cleanliness and overall condition at all times. Therefore, if the C.A. observes that any area in the C.L. is in disrepair, ie. Leak in the ceiling, malfunction in the restroom, he/she must call Engineering a.s.a.p. and then the Department Manager.
• C.A. is responsible for the overall cleanliness of the C.L. including the wiping down of the table and the chairs, in order to ensure the C.L. always looks its best for our guests.
• Any gratuity or tip given to the C.A. by a guest, must be discretely placed in the pocket, or out of sight as soon as it is received. While is great to be recognized for outstanding service by the guest, a “tip jar” is never allowed anywhere in the C.L.
• C.A. is responsible for providing excellent customer service, which includes clearing food service items such as dirty dishes, food no longer being eaten, soiled napkins, etc. The guest should never have to ask where they should put their “dirty dishes”.
• C.A. must present a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES

• Attend all scheduled training sessions as required by hotel.
• Report to work as scheduled, and on time.

SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Knowledge:

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must understand and embrace the concepts of great customer service in the hospitality industry.
• Must be fluent in oral and written English.

Skills:

• Must have vision ability to clearly see detailed written instructions, computer print outs.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Abilities:

• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Hours: Flexible days and times may vary based on schedule.

Education/Formal Training: None

Experience: Previous experience in similar position of 3 months or longer.

Materials/Equipment Used: Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.

Environment: Physically strenuous - prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
Constant bending, climbing stairs, lifting up to 30 lbs.

Employees are held accountable for all duties of this job.-