Bilingual Technical Service Agent - Full-time / Part-time

Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves?

If you've answered yes to these questions, apply to join STARTEK—A global leader in the Business Process Outsourcing industry! We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company.

It's not WHAT we do that makes STARTEK different; but rather, HOW we do it.

POSITION OVERVIEW: This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.

Job Duties and Expectations :

• Answers telephone and provides information/assistance to customers.
• Checks mail, fax and email to provide customer assistance.
• Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
• Communicates with customer on the phone or via written correspondence to resolve concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Follows escalation procedures as needed.
• Completes, processes and maintains applicable paperwork and records.
• Performs other duties as assigned.

Qualifications

Experience:

• Three (3) months of customer service experience is preferred.
• Bilingual in English/Spanish