Customer Service Agent PM Training - Full-time / Part-time

Customer Service for one of the nation’s largest health care providers. This position will provide excellent customer service to this provider's senior members. The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc. Associates will receive calls from providers and brokers verifying coverage and status of payments. This position promotes advocacy for the member and focuses strongly on customer satisfaction. Computer skills and data input skills are critical to be successful in this position.

Minimum Requirements

Previous call center experience and or customer service experience. Must have a desire to help the senior members with their insurance concerns by following member advocacy, being empathetic and demonstrating patience and providing accurate information. • Outgoing and energetic attitude • Good listening skills • Multi-tasking ability • Excellent problem-solving capabilities • Computer experience (must be able to navigate between multiple applications and input data quickly) Health background is preferred. Emotional fortitude for high stress situations. Must exhibit professional behavior.