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in Mandeville, LA
Service Associate
Hours | Part-time |
---|---|
Location | 4100 HIGHWAY 59 Mandeville, Louisiana |
About this job
· Address customer issues/complaints and resolve to full satisfaction of customer
immediately, within company guidelines while maintaining composure and
professionalism; appropriately escalate issues to management with a positive
attitude.
· Coordinate daily store cash and accounting functions in accordance with company
guidelines, policies and procedures and management instruction.
· Maintain knowledge of front end operations and stay current on changes in policies
and procedures in order to preserve and proactively support department service levels
and accountability.
· Manage ACM lanes according to company standards and policies; ensure each self-
checkout lane is properly opened, appropriate reports are printed and cash
maintenance requirements are performed.
· Troubleshoot problems with front end equipment through self-help icon on computer
desktop or by contacting the retail service help desk as needed.
· Stock front end products; restock and use supply items efficiently to eliminate waste
and to maintain the lowest supply cost.
· Exhibit professional telephone etiquette and ensure connection to the appropriate
department or team member.
· Maintain confidentiality of information.
· Put up discarded or returned merchandise.
· Keep work area clean, orderly, and free from safety hazards; report faulty equipment
and hazards to management.
· Perform cashier team member duties, as necessary.
· Perform pricing duties, as necessary.
· Notify management of abnormal customer or vendor behavior, team member theft,
customer shoplifting, unauthorized mark-downs, property defacement, or any action
that is illegal and/or against company policy or a possible security threat.
· Must be at least 18 years old.
· High school diploma or equivalent.
· Must complete service training within sixty (60) days of position start date.
· Compliance with all company policies and procedures.
· Ability to read, write and speak English proficiently.
· Ability to understand and follow English instructions.
· Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
High school diploma or equivalent.
· Demonstrate strong customer service communication skills, effectively addressing
and resolving customer concerns with positive business impact.
· Possess a proficient working knowledge of office, front end systems and equipment.
· Possess proficient computer skills.
· Possess demonstrated skills in the ability to perform and deliver customer service
expectations.
· Demonstrate good organizational skills.
High standard of integrity and reliability.
Environment and Physical Demands
Physical Requirements
Never (N) 0%
Occasionally (O) 1-33%
Frequently (F) 34-66%
Continuously (C) 67-100%
Task
Frequency
Additional Details (as necessary)
1. Standing
C
Surface Type(s): Tile, concrete
2. Walking
F
Surface Type(s): Tile, concrete
3. Sitting
N
4. Carrying
C
Up to 20 Lbs.
5. Pushing
C
Up to 20 Lbs.
6. Lifting
C
Up to 20 Lbs.
7. Pulling
C
Up to 20 Lbs.
8. Climbing
N
Height: 0 Ft.
9. Balancing
F
10. Stooping
O
11. Kneeling
O
12. Crouching
O
13. Handling
C
14. Fingering
C
15. Feeling
C
16. Crawling
N
17. Reaching
C
Level: Waist/overhead, etc
18. Talking
C
19. Seeing
C
20. Hearing
C
21. Smelling
C
22. Repetitive movement
C
Of both hands and feet
Job location
Retail Grocery Location
Working Conditions
X
Inside
Outside
Cold
Heat
Wet/Humid
Safety Risk Factors:
Never (N) 0%
Occasionally (O) 1-33%
Frequently (F) 34-66%
Continuously (C) 67-100%
Risk Factor
Frequency
1. Loud Noise
O
2. Twisting of back and Neck
C
3. Slippery floor surface
O
4. Cluttered floor surface
O
5. Hazardous Equipment
N
6. Contact with sharp objects
O
7. Contact with Skin Irritants
O
8. Toxic Exposure (see MSDS)
N
9. Nuisance dust, fumes, sprays
O
10. Hazardous cleaning solutions
O
Schedules:
X
Varied
Day
Evenings
Weekends
Holidays
Machines, Tools, Equipment, etc
Scanner, scale, terminal, coupon dispenser, conveyor belt, bagging supplies, shopping cart and cleaning supplies and equipment.