Supv-Sales Ops

Responsibilities

Responsibilities:

This Supervisor will lead a Business Sales Associate team for State and Local Government in the Washington Baltimore Virginia region

Sales Results: Generates leads and prospects new business as well as creates new service opportunities with the existing customer base. Carries "paper" quota" for 100% completion of all sales related tasks which are quantifiable, i.e.: prospecting and new appointments.

Customer Retention: Responds to requests from field sales staff for information i.e.; price plan analysis and customer information while providing administrative and sales support, i.e.; proposals, marketing information, handling customer service issues, problem solving and follow-up on customer service issues; develops and coordinates customer training, education, and support regarding wireless phones, accessories and services.

Provides pre-sale and post-sale support. Assists with seminars, tradesshows, customer on-sites and attends when required.

Order Processing: Processes all appropriate documentation for new orders/renewals and ensures policies and procedures are met with regard to sales activations. Ensures equipment activation and delivery. Supports customer extranet activations.

Training / Meetings: Continuously update knowledge of wireless products, services and industry trends. Participate in training opportunities on products and services and attend sales meetings.

Qualifications

Qualifications:

Bachelor’s degree or equivalent work experience preferred.
2-3 years experience performing customer service, marketing or sales functions preferably within wireless industry.
Proficiency in using multiple computer-based systems and Microsoft Office.
Previous experience in developing and coaching a high performance team desired.
Strong sales and sales management skills.
Proven success in customer resolution/satisfaction is required.
Demonstrated successful sales experience exceeding quota required.
Proven leadership ability and knowledge of wireless industry desired.
Current billing and POS systems knowledge required.
Self-motivated and highly organized individual
Excellent written, verbal, interpersonal, and communication skills.
Previous supervisory experience a plus.

State and Local Government experience preferred

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.