Parts Support Specialist

Abt is the largest independent retailer of consumer electronics and appliances in the United States. Since 1936, Abt has featured award-winning service, competitive prices and free shipping. For more than 78 years, Abt has demonstrated excellence in the retail industry by distinguishing itself with a commitment to delivering complete customer satisfaction, a highly-trained and passionate staff, and dedication to fair pricing.

Essential Job Functions

• Receives inquires from customers or technicians via phone or email to identify and source appliance parts/components for service repair.
  
• Procures applicable parts from established vendors at optimal pricing levels.
  
• Follows up on orders for on-time delivery..
  
• Ensures correct order entry and makes corrections as needed..

Requirements

• Must be web-savvy and have strong customer service skills
  
• Strong detail orientation.
  
• Must be able to work 4 weekdays and 1 weekend day.
  
• Mechanical aptitude / knowledge
  
• MS Office intermediate proficiency
  
• HS diploma or GED
  
• Excellent teamwork and communication skills

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  
• Speaking - Talking to others to convey information effectively.
  
• Time Management - Managing one's own time and the time of others.
  
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  
• Coordination - Adjusting actions in relation to others' actions.
  
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Abilities

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
  
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  
• Near Vision - The ability to see details at close range (within a few feet of the observer).
  
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
  
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  
• Speech Recognition - The ability to identify and understand the speech of another person.
  
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
  
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  
• Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  
• Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  
• Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
  
• Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  
• Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
  
• Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

We offer a competitive total rewards package consisting of Medical, Dental, Vision and Prescription coverage is provided through Blue Cross/Blue Shield of Illinois' Preferred Provider Organization (PPO). Co., Disability and 401(k) Plan with annual discretionary match. Additional benefit include PTO, on-site fitness center and discounted product purchases.

Apply:

PI80236306