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in Saint Cloud, MN
Restaurant Guest Service Manager - Full-time
Hours | Full-time |
---|---|
Location | 118 6th Avenue Saint Cloud, Minnesota |
About this job
JOB PURPOSE:
Manages front-of-the-house operations: responsible for achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards.
SCOPE:
Provide direction for front-of-the-house staff, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment
DUTIES:
• Assists the restaurant staff to achieve plan profit levels while ensuring maximum guest satisfaction and the development and training of all employees.
• Ensures that all service systems are executed properly in a clean, safe, and friendly environment, according to all established procedures and performance standards.
• Builds sales by focusing the staff on image and service actions to enhance the guest’s perception of the restaurant.
• Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
• Ensures the unit’s compliance to productivity and service standards with a sufficient number of well-trained and productive employees.
• Conducts employment activities to include staffing (hire/term responsibilities), scheduling, training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories.
• Ensures accurate financial data to include: payroll, cash and receipts, productivity, and operating expenses.
• Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or shift supervisor’s supervision.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Responsible for all communications with regard to system breakdowns and deficiencies.
• Ensures the thorough training and development of Shift Supervisor(s) and other non-exempt personnel directly supervised, and the documentation thereof.
Requirements
PHYSICAL REQUIREMENTS:
* Extensive standing, without breaks
* Exposure to heat, steam, smoke, cold
* Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
* Must have high level of mobility/flexibility in space provided
* Must be able to work irregular hours under heavy pressure/stress during busy times
* Must have ability to come to work on short notice
* Bending, reaching, walking
* Communicating with guests
* Operating cash register
* Carrying trays of food products weighing about 20 pounds for distances up to 30 feet
* Using telephone
* Lifting up to 50 pounds
FINANCIAL RESPONSIBILITY:
Assists General Manager with average annual sales of $1.2 to $3.0M.
KNOWLEDGE AND SKILLS REQUIRED:
Excellent communications, supervisory, and guest service skills. Some college preferred.
EXPERIENCE REQUIRED:
At least one to two years prior managerial experience.