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Customer Service Rep. - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Minnetonka, MN Minnetonka, Minnesota |
About this job
Customer Service Role:
-Taking 6-7 calls per hour from clients and sales reps
-70%-80% of orders come in through email and fax
-Tracking orders
-Setting up returns
-JD Edwards is their ERP System
Domestic Customer Service
- Fulfills customer requests received via phone, mail or facsimile including order placement and return goods authorization.
- Establishes new accounts, pricing, delivery information and product availability.
- Responds to sales representatives’ requests for information regarding sales numbers, order status, patient data, account history and samples.
- Communicates customer concerns, reactions and inventory issues to the appropriate stakeholders.
- Expediently directs customer calls to proper personnel to ensure responsiveness (i.e., immediate response during a medical emergency).
- Provides backup support for regional Customer Service Representatives.
- Fulfills all requests for specific regions from the business hotlines in a timely manner (i.e., literature and material requests).
-Hours are 9:00-5:30
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
-Taking 6-7 calls per hour from clients and sales reps
-70%-80% of orders come in through email and fax
-Tracking orders
-Setting up returns
-JD Edwards is their ERP System
Domestic Customer Service
- Fulfills customer requests received via phone, mail or facsimile including order placement and return goods authorization.
- Establishes new accounts, pricing, delivery information and product availability.
- Responds to sales representatives’ requests for information regarding sales numbers, order status, patient data, account history and samples.
- Communicates customer concerns, reactions and inventory issues to the appropriate stakeholders.
- Expediently directs customer calls to proper personnel to ensure responsiveness (i.e., immediate response during a medical emergency).
- Provides backup support for regional Customer Service Representatives.
- Fulfills all requests for specific regions from the business hotlines in a timely manner (i.e., literature and material requests).
-Hours are 9:00-5:30
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
Customer Service-Uncategorized