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Customer Service Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Denver, CO Denver, Colorado |
About this job
Requirements
- 1+ year(s) of customer service in a call center setting
- Excellent ability to effectively solve client questions and concerns
- Excellent problem solving ability
- Strong computer skills
- Must be able to obtain a DoD ADP2, DHS Position of Public Trust clearance
Job Description
- Location: Broomfield, CO
- $12/hr
- Flexible schedule - center is open 24x7x365
- The candidate will be responsible for following all applicable policies and procedures for verification, support, and service including transfer of the end user to the appropriate care resource, follow through with appointment services, and completing detailed documentation in a fast paced environment.
- The successful candidate will be experienced in customer service and able to demonstrate professionalism and the capacity to handle difficult end user related issues. The candidate must also be able to master detailed training to successfully follow the policies and procedures for DHA, DHS, and HIPAA.
- Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus.
- Bilingual in English/Spanish is also a huge plus!
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
- 1+ year(s) of customer service in a call center setting
- Excellent ability to effectively solve client questions and concerns
- Excellent problem solving ability
- Strong computer skills
- Must be able to obtain a DoD ADP2, DHS Position of Public Trust clearance
Job Description
- Location: Broomfield, CO
- $12/hr
- Flexible schedule - center is open 24x7x365
- The candidate will be responsible for following all applicable policies and procedures for verification, support, and service including transfer of the end user to the appropriate care resource, follow through with appointment services, and completing detailed documentation in a fast paced environment.
- The successful candidate will be experienced in customer service and able to demonstrate professionalism and the capacity to handle difficult end user related issues. The candidate must also be able to master detailed training to successfully follow the policies and procedures for DHA, DHS, and HIPAA.
- Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus.
- Bilingual in English/Spanish is also a huge plus!
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
COMPUTER SKILLS, CALL CENTER CUSTOMER SERVICE