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Healthcare Support - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Cambridge, MA Cambridge, Massachusetts |
About this job
Must have a Bachelor's degree in the life sciences
Duties include:
-The successful candidate will be responsible for assisting clients and for creating and maintaining a high level of Client satisfaction with Client Services and Foundation Medicine.
-The hired candidate will troubleshoot and respond to a wide variety of client inquiries and requests, and also act as a liaison between various departments within the organization and the Client;
-handle all incoming calls from our clients in a professional and responsible manner; monitor incoming emails from both our clients and the various labs, case status inquiries, and troubleshooting requests.
PRIMARY RESPONSIBILITIES AND ESSENTIAL DUTIES:
- Interact with customers to provide information about Foundation Medicine’s products and services via incoming calls, physician/patient voice mails, patient inquiry email.
- Contacts the client to resolve non-technical routine matters related to patient testing and result reporting
- Documents all communication in the patient file and maintains appropriate records.
- Procure samples through shipment of kits, contacting and faxing request to pathology departments, track and update sample status
- Review each accession to ensure billing requirements are complete prior to submitting to billing vendor
- Triages calls and redirects them to a medical professional when highly technical and/or medical input is required.
- Notifies appropriate internal management of client issues and complaints
- Participate in the development of department protocols and procedures
- Assist accessioning as needed (for example, returning blocks)
About Aerotek Scientific:
Join Aerotek Scientific®LLC, one of the fastest growing providers of scientific and clinical research services in the nation. Due to our growth, we're constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across the scientific and clinical research communities. At Aerotek Scientific, we know it's more than just your day-to-day responsibilities that can make or break a job. It's the support you get. That's the reason Aerotek Scientific offers a variety of benefits including medical, dental, optical, 401k, and many more. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek Scientific team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Duties include:
-The successful candidate will be responsible for assisting clients and for creating and maintaining a high level of Client satisfaction with Client Services and Foundation Medicine.
-The hired candidate will troubleshoot and respond to a wide variety of client inquiries and requests, and also act as a liaison between various departments within the organization and the Client;
-handle all incoming calls from our clients in a professional and responsible manner; monitor incoming emails from both our clients and the various labs, case status inquiries, and troubleshooting requests.
PRIMARY RESPONSIBILITIES AND ESSENTIAL DUTIES:
- Interact with customers to provide information about Foundation Medicine’s products and services via incoming calls, physician/patient voice mails, patient inquiry email.
- Contacts the client to resolve non-technical routine matters related to patient testing and result reporting
- Documents all communication in the patient file and maintains appropriate records.
- Procure samples through shipment of kits, contacting and faxing request to pathology departments, track and update sample status
- Review each accession to ensure billing requirements are complete prior to submitting to billing vendor
- Triages calls and redirects them to a medical professional when highly technical and/or medical input is required.
- Notifies appropriate internal management of client issues and complaints
- Participate in the development of department protocols and procedures
- Assist accessioning as needed (for example, returning blocks)
About Aerotek Scientific:
Join Aerotek Scientific®LLC, one of the fastest growing providers of scientific and clinical research services in the nation. Due to our growth, we're constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across the scientific and clinical research communities. At Aerotek Scientific, we know it's more than just your day-to-day responsibilities that can make or break a job. It's the support you get. That's the reason Aerotek Scientific offers a variety of benefits including medical, dental, optical, 401k, and many more. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek Scientific team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
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