Customer Service Rep needed at high-end furniture store - Full-time / Part-time

Do you thrive in a customer service job environment and have a passion for furniture? Do you have strong organizational skills, communication skills, and Microsoft Excel skills? If so, this may be the opportunity for you! A high end furniture company located in SOMA of San Francisco is looking for a Customer Service Rep to assist with customers questions, inquries, and complaints provide high-level administrative support by conducting research, prepare statistical reports, handle information requests, and clerical work. This person will be the single point of contact for dealers, showrooms, and road representatives, and previous experience in retail/manufacturing environment is preferred. Other responsibilities include: Purchase order Management Order Entry: Assist with order entry, audit, maintenance and analysis. Claims Resolution, Returns Adjustments: Enter basic claims and follow-up. Supporting dealers, showrooms, and road representatives for order status and stock inquiries. Responsibility for troubleshooting problems. Proactive in approach and attempts to inform customer of issues in advance when possible. Responsibility for competently & efficiently handling customer calls, faxes and emails & responding to inquires within 24 hours. Qualifications: high school diploma (2-4 year degree a plus) and 2-3 years call center or customer service experience in a high volume contact center. Excel experience SAP experience a bonus but not required