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Customer Service Representative Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Portland, ME Portland, Maine |
About this job
Posting Job Title:Customer Service Representative
Requisition #: 158423BR
Posting Location: Portland, ME, US
Area of Interest:Administrative/Clerical
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks Customer Service Representatives for our Inbound Customer Service Call Center in Portland, Maine. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Start date: September 15, 2014
Salary: Competitive hourly salary plus monthly incentives & rapid salary increase opportunities
Shift: During training 8am-5pm; after training 2pm-11pm Tues-Sat OR Sun-Thurs
Benefits: Comprehensive benefits package including health/wellness coverages, paid time off, 401k/pension, and discounted services if you reside in a TWC service area
Position Summary
:
Answer phones to respond to sales orders, technical issues, general customer inquiries, and billing related questions. Consistently and regularly offer new products and services on all calls. Project a professional company image through phone interaction.
Essential Job Functions
:
- Answer phones and respond to customer requests.
- Educate and offer new products and services.
- Provide customers with current product and service information.
- Input work orders into billing system.
- Provide proper and appropriate troubleshooting for customers experiencing technical difficulties with our video and internet services.
- Scheduling and rescheduling service and installation appointments.
- Attempt to retain customers downgrading/disconnecting with Time Warner Cable.
- Identify, research, and resolve customer issues using the computer system.
- Recommend process improvements.
Job Requirements
:
- Excellent communication skills.
- Prior customer service experience.
- Professional demeanor.
- Strong ability to clearly articulate information in a respectful, helpful, and enthusiastic manner.
- Follow instructions and demonstrate advanced telephone skills.
- Dependability and with an excellent, prior attendance record.
- Ability to work independently with minimal supervision.
- Computer skills in multiple operating systems (ex.Windows XP), internet, and e- mail (ex. Microsoft Outlook, Outlook Express) required.
- Ability to type 20-30 words-per- minute
- Sales experience preferred.
- All other Duties As Assigned.
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Preferred Qualifications
:
Two to three years of prior sales or customer support experience preferred.
Supervisory/Managerial Responsibilities
:
No Supervisory responsibilities with this position.
CBTWC 7/09/2014
FCC Unit_TWC: 4270
Controlling Establishment ID: 00884 - Portland 901 Washington Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 158423BR
Posting Location: Portland, ME, US
Area of Interest:Administrative/Clerical
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks Customer Service Representatives for our Inbound Customer Service Call Center in Portland, Maine. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Start date: September 15, 2014
Salary: Competitive hourly salary plus monthly incentives & rapid salary increase opportunities
Shift: During training 8am-5pm; after training 2pm-11pm Tues-Sat OR Sun-Thurs
Benefits: Comprehensive benefits package including health/wellness coverages, paid time off, 401k/pension, and discounted services if you reside in a TWC service area
Position Summary
:
Answer phones to respond to sales orders, technical issues, general customer inquiries, and billing related questions. Consistently and regularly offer new products and services on all calls. Project a professional company image through phone interaction.
Essential Job Functions
:
- Answer phones and respond to customer requests.
- Educate and offer new products and services.
- Provide customers with current product and service information.
- Input work orders into billing system.
- Provide proper and appropriate troubleshooting for customers experiencing technical difficulties with our video and internet services.
- Scheduling and rescheduling service and installation appointments.
- Attempt to retain customers downgrading/disconnecting with Time Warner Cable.
- Identify, research, and resolve customer issues using the computer system.
- Recommend process improvements.
Job Requirements
:
- Excellent communication skills.
- Prior customer service experience.
- Professional demeanor.
- Strong ability to clearly articulate information in a respectful, helpful, and enthusiastic manner.
- Follow instructions and demonstrate advanced telephone skills.
- Dependability and with an excellent, prior attendance record.
- Ability to work independently with minimal supervision.
- Computer skills in multiple operating systems (ex.Windows XP), internet, and e- mail (ex. Microsoft Outlook, Outlook Express) required.
- Ability to type 20-30 words-per- minute
- Sales experience preferred.
- All other Duties As Assigned.
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Preferred Qualifications
:
Two to three years of prior sales or customer support experience preferred.
Supervisory/Managerial Responsibilities
:
No Supervisory responsibilities with this position.
CBTWC 7/09/2014
FCC Unit_TWC: 4270
Controlling Establishment ID: 00884 - Portland 901 Washington Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
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