Real Estate Operations Supervisor

Responsibilities

Supervisor, Global Real Estate Operations is Verizon’s front line, hands-on first-responder that is customer facing and responsible for managing daily real estate operations.  This is accomplished by direct supervision of building service technicians.  Supervisor role requires follow-up and control working with Network Reliability local managers, defining scope of work for contractors, working with county and city officials and internal departments to ensure projects are clearly defined, brought to closure and deliverables met.

Principle Duties and Responsibilities

• Direct supervision of building services technicians
• Developing internal and external customer relationships
• Proactive and preventive maintenance programs to avoid cost and equipment failures
• Follow-up and control of all capital and expense projects to ensure quality
• Meet or exceed all company goals, objectives and metrics
• Interface with all contractors, government officials, and external and internal customers to ensure timely responses and healthy relationships are maintained
• Core value is to protect Verizon’s network reliability, customer services and brand image

Scope of Responsibility

• Supervise 10 or more building technicians
• Manage over one million square feet of central office and administrative facilities
• Shared responsibility for expense and capital budgets in excess of $2 million
• Ensure and implement effective preventive maintenance programs
• Define scope of work and oversee all capital and expense projects
• Trend, track and ensure all department results are achieved
• Achieve company goals, objectives and metrics
• Ensure standards for Code of Conduct, ethics, training and safe workplace

Operational Key Performance Indicators (KPIs)

• Ensure effective management of portfolio through established annual KPI's
• Meet or exceed all Verizon annual core objectives
• Achieve 120 minutes average or less response time for all P1 Work Requests (WR)
• Complete P1 WR in less than 24 hours
• Reduce P1 WR year-over-year with focus on P1 and Preventive Maintenance WR
• Meet or exceed annual objectives for management and associate training
• Manage all capital and expense programs within annual budgets

Oversee all capital and expense projects to ensure, on-time, within budget and customer satisfaction

Qualifications

• Bachelor’s degree or equivalent work experience with a minimum of 3-5 years supervisory experience
• 3-5 years commercial HVAC and mechanical experience or equivalent
• Experience in operations and budget planning preferred
• Business continuity and Disaster Recovery experience preferred
• Desk Top computer skills and Microsoft Office applications
• Project management experience

Equal Employment Opportunity

Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.